Eduardo Cabrera

I'm a professional customer service representative with extensive experience in a variety of industries. I have had five successful years of answering questions, problem-solving, and I’m aware of what providing high quality customer support at a low cost is.

I learned about the importance of client retention when I was in the cricket campaign for which I worked at Sitel (one of the most prestigious BPO companies), working as a retention representative and which also gave me a better understanding of the benefits of being knowledgeable about the company's product.

*Skilled at accurately documenting call details, preparing reports and

organizing documentation.

• Possess strong interpersonal and technical

skills in combination with impeccable accuracy and attention to detail.

• Organized, efficient, critical

thinker with excellent communication skills.