Eduardo Buñao

I have been working as a chat support representative at Pollen travel company and I have 5 years of experience working as a call center agent for 3 different major telecommunication companies based in the US, during that time I've developed impeccable phone manners and an ability to politely deal with disgruntled customers. 

I am accustomed to working on multiple projects simultaneously and can offer new ideas to help the company grow and surpass all goals and objectives. 

Duties at my previous companies included making 30 phone calls a day to existing customers in order to solicit sales, help them with technical concerns, and answer emails, chat, and SMS. 

During my tenure, I was promoted as a Subject matter expert and help my teammates answer their queries, support, and do 1 on 1 coaching for their feedback. 

My experience in Pollen helps me improve my leadership skills when honing my organizational skills and has provided me with extensive knowledge in providing excellent customer service. 

I am looking forward to discussing the position and my qualifications with you in more detail soon.