Eduardo Baraquiel Jr.

Baraquiel, Eduardo Jr. B. Contact Details Address Mobile No. Email : B7 Lot 2 Greentown Ext. Mambog III Bacoor Cavite :- :- Personal Particulars Age Date of Birth Marital Status : 32 years : 4 August 1984 : Single Qualification Qualification Field of Study Institute/University : Bachelor's/College Degree : Entrepreneurship : Colegio de San Juan de Letran de Manila Employment History Company Name Position Title Duration : ePLDT Ventus : Customer Service Representative : November 2006 – November 2009 Work Description : *Handles customer’s inquiry and complaints through telephone and provide excellent customer service. *Was also assigned as Email Support (CSR) and Sales Representative. Company Name : Stream Global/ Intuit – Lacerte Position Title : Customer Service Representative Duration : August 2010-Mar 2011 Work Description *Provide excellent customer service. *Provide information about the products. *Assisting customers with their account (payment). Company Name Position Title Industry Duration : Filipiniana Furniture : Production Assistant : Manufacturing / Production : April 2011-April 2013 Work Description *Present and sales product *Settling client complaints such as back jobs, repairs etc. *Storing and handling raw materials. * Oversees the daily operation of the business, supervise workers and ensure quality of the product * Greets and assist customers and clients in choosing the furniture * Answers phone calls and emails Company Name Position Title Industry Duration : OCCOS Philippines : Apprentice Trainer : BPO/Lead generation : June 2013-Jan 2014 -Product and language training for new employees (orientation) -Did reports and conducted side by side coaching -Did a daily improvement plan for new agent Company Name Position Title Industry Duration : Teleperformance/ Telstra : Complaints Manager : Telecommunication : August 2014-February 2017 * Case Managing is the highest point of escalation for Telstra customer's. * Case manager make sure that the customer's issue is resolved such as issue with their bills, internet issues, Home line issues, mobile issues, pricing and even staff issues. * we make sure that the customer is updated with what's going on with their complaint * we make sure that we are able to set expectations to our customer such as the time frame on resolving the issue. * Complaints receptionist organize callback to Case Manager in case the customer wants to talk to them * Receptionist needs to talk to the customer in case his Case Manager is not around. CAREER OBJECTIVE: To look for a job that will maximize my skills and abilities and make a significant contribution to the company. PERSONAL STRENGTHS: * Ability to multi task * Customer oriented * Creative and resourceful * Excellent skills in communication both in written and oral