Eduardo Argueta

I am a bilingual self-starter and risk taker professional highly passionate and obsessed about supporting organizations and professionals to develop and advance on their careers and business goals. I offer wide experience in different areas of the BPOs industry, with a specialty in Customer Service Operations. From process improvement, Client Management, Finance Services, Work Force Management, Quality Assurance, Data Entry, Email Handling & Management, etc.

If you are also looking for some lead generation, help improving your processes or procedures, appointment setting, inbound or outbound call assistant and/or overall a go-to Virtual Assistant who will get things done for you, then I am the right professional for you!

Tools & Systems:

• High Proficiency using the following systems:
• Zen Desk
• Live Chat
• Quickbase
• Service Now
• Visio
• Excel (MS Office)
• Google Systems (Emails & Docs)
• Outlook
• Skype/Goto Meeting/ WebEx
• Ability to create executive reports to enhance visibility over KPIs
• Exceptional multitasker
• Ability to create a wide variety of processes and procedures to improve productivity and business revenue
• Ample experience as a business process outsourcer with proven expertise in teams management, client management, fulfillment, branding, customer service, email and chat management, work force management. payroll, human resources and more

Areas of Interest:

• Virtual Assistant
• Data Entry
• Business Process Outsourcing of any kind
• Process Documentation
• Client Management
• Customer Experience, KPI and Data Analytics generator