Eduarda Scopel Fialho

Eduarda Scopel Fialho ✉- ☎ - | ww.linkedin.com/in/eduarda-scopel-fialho SUMMARY Bilingual (Portuguese and English) professional with a proven ability to analyze information, identify and address policy issues, and ensure customer satisfaction. Experienced in database, problem-solving, and working in a fast-paced environment with the capacity to navigate in ambiguous environments and delivering the results with quality, efficiency, and effectiveness. Eager to leverage strong attention to detail and emotional resilience to excel in a data analysis role. Areas of Expertise: ● ● Problem solving Customer Service Attention to detail Data Analysis Multi tasking SQL / Excel EDUCATION Certificate in Business and Digital Skills |Dublin Business School - DBS |Mar 2024 - Mar 2025 EXPERIENCE Customer Assistant| Hilton Dublin Airport (Hilton.com) Dublin, Ireland | Oct 2023 – Present Providing exceptional customer service to a diverse clientele in a fast-paced environment. ● Demonstrating strong problem-solving skills by resolving customer issues efficiently and effectively. ● Identifying and addressing potential policy issues, ensuring a positive customer experience. ● Maintaining a high level of accuracy and attention to detail in all tasks. ● Working in a multi-cultural and diverse team delivering excellence due communication skills. ● Administrative Assistant| Voges Scopel | Osório, Brazil | May 2020 - Sep 2023 Reviewed and analyzed client requests for accuracy and completeness, ensuring adherence to company guidelines. ● Identified and flagged complaints, upholding brand reputation, to address with the customer. ● Utilized strong research skills to gather and synthesize information from multiple streams to find and buy new ● products. Answered daily enquiries over the phone and email and if needed escalated to the management. ● Database Assistant| Fras-le S.A/ Randon Group (fras-le.com.br) Caxias do Sul, Brazil | Dez 2020 - Aug 2021 Demonstrated a keen eye for detail in data entry and management tasks using Microsoft Office Suite. ● Adapted quickly to learn new processes and procedures, ensuring efficient workflow. ● Used data analysis to leverage different reports for multiple stakeholders. ● Prioritized data entry tasks based on deadlines and stakeholders needs. ● Identified and eliminated data duplication to ensure a clean and reliable database. ● Utilized SAP to process payments and create labels to ensure good communication between the financial and ● operations department. LANGUAGES Portuguese (Native) |English (Fluent) | Spanish (intermediate) | French (basic) VOLUNTEERING Data collection | Federal Institute of Caxias do Sul (ifrs.edu.br) Caxias do Sul, Brazil |- -Led data collection on partner companies, streamlining internship access for students and enhancing university-corporate ties.