Edson Costa Da Silva Junior

Contact- www.linkedin.com/in/ criptoinvestidor85 (LinkedIn) edtech85.github.io/portfolio/ (Portfolio) edtech85.github.io/OGFLIX/ (Portfolio) www.behance.net/ed_tech (Portfolio) Top Skills Customer Service Technical Support English Languages Portuguese (Native or Bilingual) English (Professional Working) Spanish (Professional Working) Certifications LÓGICA DE PROGRAMAÇÃO II PRATIQUE COM DESENHOS, ANIMAÇÕES E UM JOGO HTTP: Entendendo a web por baixo dos panos Hour of Code - Basics concepts of Computer Science Lógica de Programação Essencial HTML5 E CSS3 PARTE 2: POSICIONAMENTO, LISTAS E NAVEGAÇÃO Edson Costa Technical Support Analyst | SQL | MongoDB | JavaScript | HTML | CSS | Finance | Cryptocurrencies Porto Alegre Summary Bachelor in Business Administration with a degree in Foreign Trade completed in 2013. During the course I did internships in some areas such as logistics, administrative, financial and banking. Currently working as a Technical Support Analyst at LIT - Saint Paul and studying programming to become a full stack developer. Fluent English with student exchange experience living for 2 years in New Zealand. Advanced Spanish. Previous employment as a Bilingual Compliance Ombudsman (English and Spanish). Traditional financial market investor since 2015. Crypto asset market investor and enthusiast since 2016. Soft Skills: Great interpersonal relationship; Team work; Fast learning; Ease with logic and numbers; Multitasking; communicative; Proactivity; Desire to learn; Autonomy; Owner thought; Focus on quality; Flexibility and ability to adapt to change Hard Skills: Blockchain, Excel, HTML, CSS, JavaScript, SQL and MongoDB Experience LIT Onlearning Technical Support Analyst January 2022 - Present (6 months) São Paulo, Brazil Answering calls via the system with SLA, performing tests, preparation of spreadsheets and reports, make corrective and preventive maintenance, queries and changes in database (SQL and MongoDB), issuing vouchers via Page 1 of 3 Postman, writing manuals of procedures for knowledge base and FAQ and analysis and handling of tickets through the JIRA. Contato Seguro | Canal de Ética Compliance Ombudsman - Bilingual November 2015 - June 2019 (3 years 8 months) Porto Alegre, Rio Grande do Sul, Brasil Bilingual Compliance Ombudsman (English and Spanish). Compliance service to customers, suppliers and employees of the contracting companies. Costa & Marchiori Manager June 2013 - June 2015 (2 years 1 month) Porto Alegre, Rio Grande do Sul, Brazil General administration, negotiation with suppliers, accounts payable and receivable, bank reconciliation, purchases, sales, etc. Lommez Assessoria Contabil Fiscal Billing Analyst August 2014 - January 2015 (6 months) Dell - Eldorado do Sul Credit analysis, refunds, returns and exchanges. Release of data of legal processes. Service provided within the company headquarters of Dell Technologies Brazil. Hertz Fleet Assistant March 2011 - March 2012 (1 year 1 month) Salgado FIlho Airport - Porto Alegre Logistics, data entry system, maintenance logistics, contact with workshops, financial support, accounts payable and receivable, bank reconciliation, management support, fines entry, operational support, delivery and inspection of vehicles. 0800 Labour Construction Assistant January 2007 - January 2008 (1 year 1 month) Otago & Southland, New Zealand General services in construction. Page 2 of 3 McDonald's Customer Service Attendant May 2007 - July 2007 (3 months) Queenstown, Otago & Southland - New Zealand Clerk / Cashier / Runner Education Estácio Bachelor of Business Administration - BBA, International Business/Trade/ Commerce · (March 2003 - December 2012) Page 3 of 3