EDRIEN JOHN LEEYAN C. FERNANDEZ
5289 4-De Julio St. Dau,
Mabalacat City, Pampanga, Philippines 2010
Phone: -
Email:-
Summary:
An I.T. specialist with experience in Customer Service, Technical Support, Admin work, General I.T.
services and currently looking forward to an opportunity for working in a dynamic, challenging
environment, where I can utilize my skills for developing my career and for the growth of the
organization.
Skills Set:
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Web Designing / Programming / Database (HTML5, CSS, Javascript, Jquery, SASS, Node.Js,
Vue-js, Bootstrap, Bulma.io, PHP, XML, MySql, Wordpress, etc.)
Local Programming (Visual Basic, C++, C#, Java, ASP, .Net, etc.)
Photo and Video Editing (Photoshop, After Effects, Blender, LightRoom, Filmora, etc.)
Microsoft Office Suite Advanced User (Word, Excel, Powerpoint, Access, Publisher, etc.)
Computer Software and Hardware Servicing and Remote Desktop Support
Networking Services(Cisco Certified)
Customer Service and Administrative work
Social Media advertising and content writing
Experience:
Linkage.ph
Mar 2017 – Aug 2017
General Wordpress Developer
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Activate Wordpress Themes from scratch.
Work on prebuilt themes by the company or paid themes like Themeforest, Divi, etc..
Work on specific plugins asked by clients for activation (Siteorigin page-builder, CPT UI,
ACF Pro, etc.)
Integrate Content from pre-existing sites and customize the styling.
Optimization of site for faster load time.
Search Engine Optimization.
Sargas Inc.
Oct 2016 – Mar 2017
Collection Specialist
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Collecting Customer’s debts that are written off.
Providing customer service on incoming customers that are willing to pay their debts.
Creating tickets on team’s work station concerns.
Creating daily reports on team’s performance and sending them to clients and bosses.
Home Based Worker
Mar 2016 – Aug 2016
Web Designer | Online Teacher | Admin Staff | Content Writer | Call Center Generalist
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Working on web design projects provided to me by clients.
Online Teaching for Chinese students via web.
Home based Recruitment Specialist and Team Manager.
Arvato Bertelsmann
Sep 2015 –Mar 2016
Technical Support Representative
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Providing Technical Support for customers worldwide.
Supporting customer with Account creation and settings.
Helping customers with their Microsoft Accounts billing concerns.
Sending tickets regarding customers’ hardware concern with their Xbox product.
Helping customers troubleshoot their Network for Xbox use.
Processing customer payment for hardware service.
Sutherland Global Services Inc.
Jan 2014 – Jan 2015
Technical Support Representative
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Helping Customers with their Microsoft related concerns.
Troubleshooting all Microsoft products as per customers’ requests.
Remotely fixing computer software programs.
Supporting at least 2 customers at a time.
Fixing errors that are related to Microsoft Windows and Office suite.
Upselling Products located at the online store.
Helping customers with their online accounts with Microsoft.
Sending tickets to Clients if issues are unfixable.
Floor-walking to support new production agents.
Piloting newly released tools by clients.
Dinosaurs Island Inc.
General Office Worker | IT Staff | Cashier | Tourist Guide
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Doing Admin task provided by superiors.
Encoding documents that are necessarily used for reports.
Reporting the current status of the company regarding sales.
Servicing computer hardware used in the office.
Fixing and installing software that are used by office staffs.
Doing Accounting and Book keeping work sheets.
Computing payroll and rolling them out to park staffs.
Touring guests that are not booked.
Taking in calls from clients and customers for their booking.
Posting on Social Media for theme park marketing.
Attending to meetings to affiliate with other theme parks.
Jan 2013 – Jan 2014
Educational Background:
Mabalacat City College – Associate in Computer Technology
Batch of 2013
Dolores, Mabalacat City, Pampanga 2010
School of the Infant Jesus of Dau – Secondary Education
Batch of 2011
Dau, Mabalacat City, Pampanga 2010
Additional Information:
Birth Date:
Birth Place:
Age:
Civil Status:
December 19, 1995
Mabalacat City
20 years old
Single
Nationality:
Religion:
Height:
Weight:
Filipino
Christian
5’ 8”
115 lbs.
EDRIEN JOHN LEEYAN C. FERNANDEZ
________________________________________Date Signed
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