Responsible for the day to day operations of a team consisting of 20 Consultants
Supervises Team in accordance with company policies and procedures
Manages systems and processes to meet the program productivity and quality goals
Schedule and conduct team meetings and provide constant communication on product and policy updates
Create and support programs that encourage employee engagement
Complete reports, data analysis, action planning and execute business plans
Support Consultants by providing back-up floor assistance to answer questions
Can work on shifting schedule, holidays and weekends
Has an aptitude of a good team player