Edrian Gomel Abella

EDRIAN GOMEL L. ABELLA Evergreen Park Place Subdivision, Poblacion 1 Victoria, Oriental Mindoro, Philippines 5205 --www.linkedin.com/in/abella-edrian-gomel-l-38a11426b SKILLS Guest Services & Customer Satisfaction – Proven ability to deliver exceptional experiences and resolve issues promptly to maintain high satisfaction ratings. Front Office Operations – Skilled in managing reservations, check-ins/outs, and inquiries using systems like Opera PMS. Team Leadership & Training – Experience supervising and mentoring staff to improve performance, service consistency, and team morale. Strategic Planning & Workflow Optimization – Led operational planning initiatives to improve efficiency and reduce PROFILE "Hospitality professional with over 2 years of experience in hotel and resort operations, specializing in guest services, front-desk management, and team supervision. Proven ability to enhance customer satisfaction, streamline daily operations, and lead strategic planning initiatives. Strong track record of success at Holiday Inn Express Manila and Eduardo’s Resort Corporation, known for delivering exceptional service, optimizing inventory systems, and motivating teams to exceed performance goals." WORK EXPERIENCE Concierge | Holiday Inn Express Manila Barangay 118, Pasay City | Oct. 23, 2023 – Apr. 30, 2025 Delivered personalized customer service to over 100 guests daily, contributing to a 15% increase in guest satisfaction ratings (as per internal surveys). Handled reservations and inquiries efficiently, streamlining front-desk operations and reducing guest wait times by 20%. Led daily operational support for the front office team, fostering a collaborative and service-driven environment. Initiated strategic inventory control processes, resulting in 10% reduction in supply costs and improved resource tracking. resource costs. Inventory & Resource Management – Streamlined inventory processes and reduced supply waste through data-driven tracking systems. Problem Solving & Decision Making – Adept at resolving guest issues, handling operational challenges, and making realtime decisions under pressure. REFERENCE JENNALYN JAO Holiday Inn Express Manila Front Office Manager Phone:- CHRISTINA CALATA Holiday Inn Express Manila Assistant Front Office Manager Phone:- ELIZALDE HERRERA Eduardo's Resort Corporation President/Owner Phone:- Assistant Manager | Eduardo’s Resort Corporation Bayanan II, Calapan City | Mar. 1, 2023 – Aug. 9, 2023 Supervised a team of 12+ staff members, ensuring smooth day-to-day resort operations and maintaining a 98% positive guest feedback rate. Coordinated guest services during peak seasons, resolving escalations and maintaining high-quality service delivery standards. Led strategic planning sessions that improved workflow efficiency and cut inventory mismanagement by 15%. Implemented team development initiatives, reducing employee turnover by 20% during tenure. Supervisor | Eduardo’s Resort Corporation Bayanan II, Calapan City | Aug. 9, 2022 – Feb. 28, 2023 Oversaw operational functions across front desk and housekeeping departments, enhancing efficiency and guest satisfaction. Trained and mentored new staff in customer service protocols, reducing onboarding time by 30% and improving service consistency. Drove team performance through structured delegation and daily briefings, increasing productivity by 15%. Resolved logistical issues and resource gaps, contributing to more consistent resort operations and guest experience. EDUCATION Bachelor of Science in Tourism Management Mindoro State University-