Edreesa Logan

667 - 206 - 8400 Philadelphia, PA 19104- E AREAS OF EXPERTISE   Customer/Team Relations  Staff Training & Development  Strategic Planning  Service Excellence/Recovery      Payroll Management Event Coordination Business Writing Computer Systems Analysis  Project Management  Systems Development  Needs Assessment & Resolution  Auditing/Reporting COMPUTER SKILLS Adobe Acrobat/Photoshop/Reader; ADP; ATX; CMS; Concur; CRM; DNS Configuration; Drake; Dropbox; EPIC; EPR; Google Cal/Docs/Drive/Mail; Groupwise; Kronos; MAC OS; Meditech; Mobile iOS, MS Access/Excel/Paint 3D/OneNote/Outlook/Powerpoint/Word; MT4; OnBase; Position Manager 10.0; Quickbooks; Telegram; Windows OS; Wordpress; Zoom PROFESSIONAL EXPERIENCE Ecommrich Virtual Services, Philadelphia, PA Aug. 2018 – Current Virtual Assistant, Executive Assistant • Outbound calling, appointment setting • Bookkeeping and billing functions • General transcription, email response and organization, letter creation, creating and maintaining databases, creative writing assignments, editing tasks • Web research, editing web content, image creation, social media management • Travel and itinerary management R&M Hannan LLC/The Tax Expert, Glen Burnie, MD Feb. 2017 – July 2018 Administrative Assistant • Answered phone calls and assisted clients with questions regarding tax preparation • Prepared and assisted in preparing simple to complex tax returns for individuals or small businesses • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances • Reviewed financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns Johns Hopkins Medicine International, Baltimore, MD Sept. 2014 – Sept. 2016 International Medical Concierge Services Medical Office Coordinator • Coordinated and interfaced with faculty and community physicians, hospital departments and clinics as well as with patients and their families to improve access to all institutional services. • Facilitated comfortable, efficient clinic visits. • Entered and maintained accurate data within the use of applications and systems to ensure efficient planning for patient hospital visits. 1 • Relied upon by my team as a Super User of our new CRM Data System. I am responsible for training my colleagues and taking system issues and resolutions to our technical team for resolution. Intrastaff, Baltimore, MD Apr. 2013 – Sept. 2014 Assignment: Johns Hopkins Medicine International International Medical Concierge Services Medical Second Opinion & Intake Coordinator • Provided efficient, individualized services to international patients seeking care or second opinion diagnoses. • Coordinated and interfaced with faculty and community physicians, hospital departments and clinics as well as with patients and their families to improve access to all institutional services and to facilitate comfortable, efficient visits. • Interfaced with guest services to schedule hotel reservations, arrange local transportation, and arrange for interpreter services as requested by patient or family and in accordance with department policies. • Researched and notified patients of approximate costs for hospital and professional fees and communicates the department financial policy prior to services being rendered. The Johns Hopkins Hospital, Baltimore, MD Dec. 2004 – May 2011 Progressed through a series of promotions, culminating in responsibility for recruitment and retention of nursing support candidates. Career Specialist/Project Coordinator/Administrative Coordinator/Staff Assistant • Planned, executed, and finalized projects within triple constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan. • Identified, effectively communicated, and resolved project issues and risks. Developed risk mitigation plans. • Effectively communicated project status to the recruitment team. Coached, mentored, and motivated team members, influencing them to take positive action and accountability for assigned work. • Built key coalitions and forged community connections benefiting families and multiple organizations. Considered a “power user” of Microsoft Office; quickly learned and mastered new technology. • Managed memberships & associations, travel arrangements, recruitment event registrations, exhibit installations and designed and ordered promotional items. EDUCATION & PROFESSIONAL TRAINING Life Enrichment Courses, Baltimore County, MD 2014 AS Candidate, Nursing, Baltimore, MD, 2011 HS Diploma, Virginia Beach, VA 1998 HIGHLIGHTS OF PROFESSIONAL DEVELOPMENT Medical Terminology Certificate Course Recruiter Training & Management Lead Development Cohort Certificate Course, Certificate of Completion 2