Edomwonyi Cyril

EDOMWONYI CYRIL ABUJA NIGERIA. PROFESSIONAL SUMMARY: Resourceful and detail-oriented Virtual Assistant & Customer Support Specialist with 2+ years of experience supporting executives, managing client communications, and coordinating projects. Skilled in outreach, scheduling, and impact measurement, with proven ability to connect with diverse stakeholders, document user needs, and support product development. Passionate about using technology and strong organizational skills to support missions that create positive change, EDUCATIONS: Hiit Institute Of Technology, Certificate Of Virtual Assistants, Professional Development & Training (Career Craft): • Completed company-provided training in customer engagement, sales strategies, and relationship management. Actively pursuing continuous personal and professional growth through workshops, mentorship, and self-directed learning. Professional Experience Virtual Assistant / Customer Support Specialist Freelance – Remote | 2022 – Present • Supported executives and small businesses with admin tasks, scheduling, and inbox management to ensure smooth daily operations. • Managed customer inquiries with empathy and professionalism, improving satisfaction and client retention. • Conducted outreach to clients and partners, built strong communication channels, and documented requirements. • Assisted with social media management, drafting posts and updates to engage target audiences. • Coordinated online meetings across time zones, ensuring timely preparation and follow-ups. Core Skills • • • • • • • Charity & Client Outreach | Relationship Management User Interviews | Feedback Collection | User Stories Administrative Support | Scheduling | Email & Calendar Management Social Media Management (Facebook, LinkedIn, Email Campaigns) OKR & KPI Tracking | Impact Measurement Lead Generation | Appointment Setting | Report Writing Remote Collaboration (Zoom, Slack, Google Workspace, Trello, Asana) Airbnb Co-Host & Admin Support • Handled guest communication, bookings, and issue resolution, ensuring 5-star guest experiences. • Created and maintained property listings, increasing visibility and bookings. • Assisted hosts with scheduling, record-keeping, and performance tracking. • Collected feedback from guests to improve services and ensure repeat bookings. Availability: Available to begin immediately, Flexible to work across time zones. SKILLS: CRM Tools MS word 360 Google Workspace Project Management Tools Co Host Graphics Designer Web Developer Social Media Management Email Managements Tools Cyber Security Analyst ADDITIONAL EXPERIENCE: Administrative Support / Client Relations • Assisted clients with onboarding, account updates, and service inquiries, ensuring smooth and positive experiences. • Organized and maintained client records to support accurate and efficient service delivery. • Collaborated with team members to improve processes, enhance service, and maintain high-quality standards LANGUAGE: Conversational English PORTFOLIO LINK: https://www.canva.com/design/DAGyAewOIXI/VHUhe49PGec1ZklTjT0TFQ/edit?utm_content=D AGyAewOIXI&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton