Edna Ramirez

EDNA RAMIREZ VIRTUAL ASSISTANT Virtual assistant specialized in human resources, customer service, internal communication and social media management. Highly organized and resultsoriented, with effective communication skills and multitasking. CONTACT:- WORK EXPERIENCE: - Human Resources assistant Novatec Pagani SA de CV April 2023 - December 2023 • • • • Report creation. Update and monitoring of databases. Organization and coordination of events. Training and Development: Coordination of training programs. Track employee progress in development programs. •Benefits and Compensation: Assistance in the administration of employee benefits. Collaboration in the management of compensation processes. •Staff Administration: Maintenance of employee records and files. Support in the development of internal policies and procedures. •Labor Relations: Participation in the resolution of labor conflicts. Collaboration in the implementation of initiatives to improve the work environment. SKILLS: • • • • • • • Iniciative. Creativity. Human relationships. Time managment. Problem solving. CMR managment (Kommo, Hubspot). Social Media managment. LANGUAGES • Spanish: Native • English: C1 • Italian: B1 EDUCATION Receptionist Maldron Smithfield Dublin May 2022 - November 2022 • • • • • • Welcome and register the guests to the Hotel. Register the guests. Customer service. Answering queries. Generación de reporte Till procedures. Universidad Iberoamericana León BA in Communications Virtual Assistant 2012 - 2016 • Wordpress blog administration 10 mil horas de vuelo April 2022 - Present • • • • • • • Content creation Customer service Reports Social media management Agenda management Travel management Web design