Edna Mojico

I am a dedicated Customer Support and Technical Support professional with over three years of experience delivering high-quality service in fast-paced, customer-focused environments. My background includes handling voice support for a leading delivery platform at TaskUs, as well as providing inbound technical support at Quantrics, where I developed a strong foundation in troubleshooting, communication, and customer satisfaction.

In my role as a Customer Service Representative, I consistently managed high call volumes while maintaining professionalism, empathy, and efficiency. I specialize in resolving customer concerns, de-escalating challenging situations, and ensuring that every interaction results in a positive experience. My ability to listen actively, understand customer needs, and provide clear, accurate solutions has helped me build trust and rapport with a wide range of customers.

As a Technical Support Representative, I strengthened my problem-solving skills by diagnosing and resolving technical issues over the phone. I became proficient in using internal tools and systems to identify solutions quickly, while also guiding customers step-by-step in a way that is easy to understand. This experience enhanced my ability to think critically under pressure and deliver reliable results.

I am known for my strong work ethic, adaptability, and commitment to continuous improvement. I actively seek feedback to refine my communication skills, particularly in maintaining a confident tone, consistent delivery, and clear emphasis during customer interactions. I take pride in being dependable, detail-oriented, and capable of handling complex situations with composure.

Beyond my technical and customer service skills, I value teamwork and collaboration. I work well with colleagues and supervisors, contributing to a positive and supportive work environment. At the same time, I am highly self-motivated and capable of working independently, especially in remote setups.

I am now looking to bring my experience, skills, and passion for customer service to a new opportunity where I can continue to grow professionally while making a meaningful impact.