Edna Marie Araneta-Robles
Bacolod City, Philippines
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Value Statement: A dedicated professional who excels in customer and Technical Service and operations management. Offering 4+ years of General Virtual Assistant in Real Estate experience overseeing multiple departments of over different tools and how to develop and improve clients' productivity.
Summary of Qualifications:
1. System Listing Management - Upload, edit and show client’s listings through Oferireo.com, Res.net, equator.com and amn.forms.com. Collate Photo addendums for all types of property inspections (e.g. Initial, routine, ready to list and ready to close inspections.)
2. Valuation Task: BPO, MSR - encode data entry for BPO comps and photos etc..
3. Marketing - Created flyers for open house and orientation activities of the client, online marketing through social media sites (eg. Facebook, Craigslist.com) posting of active properties of the client.(hootsuite)
4. Others – email support (CSR) replying customers for inquiries, Voicemail Transcription, Create Powerpoint presentation, Retype Clients Docs, etc.
Virtual Assistant
April 2012-April 2017
Myoutdesk.com
Sacramento, CA
General Virtual Assistant – Marketing, Transaction Coordination, Listings Management, Database Management, Admin
Managed social media sites such as Facebook, Twitter, LinkedIn, Pinterest and created content for posting on these sites.
Voicemail Transciption, Email CSR Support
Data Entry, Photo Addendums
Flyers, Powerpoint, Research, Photo Editing and others
TOOLS:
TAZA 360, Equator.com, VRM, Pyramid, Focus Property Solutions, FotoNotes,
Hootsuite, Craigslist.com, Facebook, Twitter, Blogger Spot.com
PhotoScape, Desk.com, Evernote, Top Producer
Zillow/Trulia, mykw (Eedge)/ Market Leader
Resnet, Yardi Systems ,Tend (Oferireo),
Buffini, American Lifestyle Magazine, DropBox
February 25, 2010 – March 17, 2012
Convergys Inc.
Bacolod City, Philippines
Technical Support Representative
Troubleshoot Cable, Phone and Internet connection for Mac and Windows
Walking through customers in setting up for email client Windows, Outlook and Macmail Functions
October 30, 2006 – February 25, 2010
Telephilippines Inc.
Bacolod City, Philippines
Customer Service Representative
Troubleshoot Phone Functions, Placing orders and repairs for warranty
Book, change and void Flight, Hotel and Car Reservations
Top Caliber Agent (CSR,QA,AHT)
Relevant Training:
General Admin Virtual Assistant - Training knowledge
Buyer and seller real estate practices including documentation per transaction type.
Listing process – BPO others
Create listing flier and post on Craigslist
Blog research and writing
Maintaining real estate social media accounts
Education
March 2005
University of St. La Salle - Bacolod
Bacolod City Philippines
Bachelor of Arts in Psychology
