Edmar Jed Diaz

EDMAR JED C. DIAZ GENERAL VIRTUAL ASSISTANT PERSONAL PROFILE I Help Businessmen and Executives Managing Their Tasks Remotely That Sometimes Compromise Work-Life Balance. WORK EXPERIENCE CONTACT ME AT Sitio Kalubihan Tabok II, Cebu Philippines, 6014-live:edmarjeddiaz22 https://bit.ly/32RGM6a MORE ABOUT ME SPECIALIZATIONS Customer Service Representative Data Entry Clerk Email and Calendar Management (Gmail) Online Web and Product Researcher Appointment Setter International Market Researcher (B2B, B2C) AWARDS RECEIVED Dean's Lister, CTU- Main Campus (April 6, 2018) Floor Walker's Choice, Sykes Asia (November 11, 2016) Feature Writer of the Year, The Nation Builder (August 1, 2014) Customer Service Representative Sykes Asia, Philippines | Feb 2016 - Jan 2018 Main task that I performed with efficiency was to address the customer's issue so that I would be able to meet the Key Performance Indicator (KPI) composed of first-call resolution and product-specific metrics. Overall, this gave me the opportunity on how to hone my skills not just in processing the return, refund and replacement of the phones also my knowledge about the technology today. International Market Researcher Survey Sampling International | May 2015 - Dec 2015 Conducted surveys (B2B, B2C) about products and services and political issues such as the running mayors, senators and presidents. Made sure that the completed surveys were credible and reliable so that it would be tagged as valid. INTERESTS Writing (Currently working on my first inspirational E-book story, Reading (Current: Motivational book, The 7 Habits of Highly Effective People), Traveling (Getting excited to visit the beach and island and Food (Trying new Asian cuisines). EDUCATIONAL HISTORY Cebu Technological University- Main Campus Bachelor of Arts in English | June 2013 - August 2020 Principal author of the undergraduate thesis, Syntactical Evolution in Cebuano- Visayan Songs Campus journalist at The Nation Builder (Official Student Publication) Head organizer of the College Editor’s Guild of the Philippines (Cebu Chapter) Mabolo National High School | Dec 2009 - Dec 2013