Edmar Dimaano Anonuevo

EDMAR DIMAANO AÑONUEVO Suite 2517 GA Tower 2 #83 Edsa Mandaluyong City - Email Address: edz-,-Skype: edmar.d.anonuevo Objective: To achieve professional satisfaction from a work experience seek job security and control of career. Deal more effectively with issues, resulting in a greater business success. Experiences City Place Property Indianpolis IN Virtual Assistant / Property ManagerJune 15,2015-January 2017 Manage all aspects of assigned properties Design business plans for assigned properties that suit customers’ needs Inspect and arrange maintenance to meet standards Maintain a positive, productive relationship with tenants Negotiate lease/contracts with contractors in a timely and reliable manner Advertise and market vacant spaces to attract tenants Collect receivable accounts and handle operating expenses Develop and manage annual budgets by forecasting requirements and analyzing variances, data and trends Oversee properties’ personnel and assess its performance. Nation First Financial/Interlink Global Solutions 3rd Floor B GMA Lou Bell Plaza Chino Roces Ave. Cor. Bagtikan St. San Antonio Village, Makati City. Operations Manager November 1, 2010 up to June 2, 2015 Proactively plans and works to meet or exceed client value metrics in collaboration with the Vice President for Operations. Meet and exceed set targets through managing operational performance, attendance, and quality of products and services delivered by each Representative within the program. Responsible for achieving employee, client, and shareholder satisfaction through effective people leadership. Provides and documents performance feedback through side-by-side coaching, performance reviews and goal setting, and deficiency management to A-Bay Agents. Participates in the interviewing process and makes hiring recommendations. Supports and communicates business goals, quality standards, processes and procedures, and policies. Manage Subject Matter Experts and Set their goal to success. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or HR for guidance as needed. Deals and Coordinates with agents, other Team Managers, Senior Operations Manager, Workforce Manager, Training group, and HR group. Intellirisk Philippines Inc. / IQOR July 2006 up October 30, 2010 17th floor, Tower II RCBC Plaza Ayala Ave., Makati City Credit Analyst/Subject Matter Expert & Support /VAC Skip Track Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates). Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded Make outgoing calls to all delinquent card member whose more than 90 days past due and above. Search valid phone numbers from different (SE) search engine provided by the company, update card member demographics on an account. Provide an excellent call handling and call management skills to collect payments, management risk exposure and recommendation to identify the likelihood of repayment on a card member account. Overcome objections by returning to the facts about the account, citing the advantages of making a payment after explaining all the possible consequences and obtain a card member commitment and solution using positive reinforcement. Ameri Mortgage June 2005 - L.P. Leviste St. 2nd F Adamson Center Salcedo Village Makati City Loan Consultant/Senior Product Specialist Dealing with client through telephone transaction Call prospective clients from the database given or provided by the company. Enthusiastically convince the prospective clients to commit to the products being offered by the company like mortgage and real estate campaign. Solutions Interactions Philippines, Inc. January 2002- June 2005 6th f Filipino Bldg 135 Dela Rosa St. Legazpi Village Makati City Call Center Agent Doing an Outbound Call for different campaigns Appointment Setting, Data Gathering and Selling to prospective clients. All Asia Customer Service October 2001- January 2002 21 Trafalgar Plaza H.V. Dela Costa St. Salcedo Village Makati City Call Center Agent Facilitate cardholder’s request such as balance inquiries, bank information and credit card status .Handling complaints, suggestions and other customer concern. Responsible to accomplish telephone transaction objectives. It includes educating the customer on the product features, offering appropriate respond,closing telephone transaction on a positive note. Mabuhay Vinyl Corporation April 2001 – October 2001 3rd F Philam Life Bldg. Alfaro St. Salcedo Village, Makati City Logistic Coordinator Responsible for proper receiving and dispatching of finished products, maintaining accuracy of all pertinent records of receipt and deliveries of finished products. Maintaining proper housekeeping and safe practice inside and around the depot/warehouse areas. Supervise and checks loading operation from storage tanks/warehouse to tank truck and other transport facilities following strictly and safety procedure to assure the right quality and quantity are loaded and deliver to customer. Brighten Freight International January 2001– April 2001 Multinational Village, Parañaque City On Job Trainning Ensure the computation and declaration of duties and taxes. Knowledge in export and import processing documents. Familiarity in laws and procedures in the Bureau of Customs. Filing, preparing inventory reports to all cargoes delivered. Educational Attainment Far Eastern University- Nicanor St. Manila Master in Business Administration West Bay College 1996 – 2001 Alabang, Muntinlupa City BS Customs Administration I hereby certify that information given is true and correct. Edmar D. Anonuevo