Edlyn Raquin Guitang

Edlyn R. Guitang Customer Service Representative (Back Office) Linked In: https://www.linkedin.com/in/edlyn-guitang-b49a8bb7/ -- 3 J. Molina Street, Concepcion I Marikina City, Metro Manila, PH 1807 Team Player Flexible Problem Solver Fast Learner Professional Experience Sutherland Global Services | November 2021 to April 30, 2022 Customer Support for the largest telco company in the US known for its 5G network. - Providing a tailor-fit resolution for each customers' needs, concerns, complaints, and feedback. - Ensure each customer is happy, engaged, and treated as a human. Debt Aid Consulting International | July 2021- March 2022 Client Care Specialist for a debt consulting company that offers a debt settlement program. - Assist each client on how to handle their creditors. - Provide an update on the status of the ongoing negotiation of their account. - Provide a documented report to the company of each client's program status. Concentrix Philippines | March 2021- July 2021 - Email and Chat Support Email and Chat Support for a European Online Buy and Sell of pre-loved luxury items. - Provide assistance via ZENDESK for general inquiries, disputes, and other escalations. - Assist sellers on how to post their listings on the websites. - Email Management Concentrix Philippines | June 2020 August 2020 - Customer Service Support - Voice Account Customer Support Representative for a US-based in-vehicle safety and security system exclusively offered by General Motors. - Provide top-notch customer service, especially during emergencies. - Ensure all the members of GM enjoy the perks offered by the company both paid programs or still on the trial period. Concentrix Philippines | April 2018 - January 2020- Admin Coordinator (Back Office) Admin Coordinator for a Japanese multinational corporation based in Australia specializing in optical, imaging, and industrial products, such as lenses, cameras, medical equipment, scanners, printers, and semiconductor manufacturing. - Data Entry - Order Processing - Email Management - Escalation Management - Ensuring the smooth process of each order from the Sales Managers to partner Technical Team. - Meeting the expectations such as ETA, special instructions, and agreed terms and conditions of all the customers both household consumers and partner businesses. Productivity Tools AX SalesForce Zendesk Different kinds of CRM - e.g. Debt Pro Communication Tools: Google Meets, MS Team, Skype, Ring Central, Zoom Project Management: SLACK Social Management: Hootsuite Transcription: Otter.ai Basic Graphic Design: Canva Recordings: Loom File Storage and sharing: DROPBox and Google Suite Other: MS Applications Character References Norijee Joanne Magro - Client Care Specialist | Debt Aid Consulting International Hellen Haldos - Team Leader | Vestaiaire Collective Kristine Villostubo - Customer Service Associates II | Canon Australia