Edlyn Pimentel

EDLYN PIMENTEL General Virtual Assistant Dedicated Virtual Assistant with 5 years of remote administrative support experience and flexible customer service professional with more than 9 years of success in resolving customer concerns and enquiries. Skilled in managing administrative tasks, handling client communications, and ensuring smooth daily operations. Highly organized, detail-oriented, and committed to delivering exceptional results while maintaining professionalism and client satisfaction in a virtual environment. EXPERIENCE 2020 to 2025 Carlite Ltd. EDUCATION 2007 Advanced Institute Technology Vocational Course PC Operations General Admin Tasks • Managed email correspondence, scheduling, and client communications. • Handled inbound and outbound calls, ensuring timely resolution of client inquiries. • Performed various administrative tasks to support daily operations. 2016 - 2017 Convergys CONTACT --Sitio H-cruz, Matatalaib Tarlac City, Philippines 2300 Technical Support Representative • Assisted customers with technical issues, providing step-by-step troubleshooting. • Handled 30+ customer interactions per day with professionalism and accuracy. • Delivered clear and efficient technical support, ensuring client satisfaction. 2011 - 2016 Sutherland Global Services Customer Service Representative SKILLS • Administrative Task • Customer Service & Client Relations • Time Management & Organization • Email Management • Inbound/Outbound Calls • Attention to Detail & Accuracy • Technical Support • Proficiency in Microsoft Office & Online Tools Multi-tasking • Managed 50+ daily customer interactions, providing personalized, friendly, and professional service. • Resolved customer concerns effectively, ensuring high satisfaction and retention. • Built strong communication skills while supporting clients in fast-paced environments.