Edlyn Lontok

Hi, I’m Edlyn Villena, an Industrial Engineering graduate and a versatile Virtual Professional with extensive experience across sales support, data management, customer service, administrative operations, and executive-level assistance. I’ve supported businesses in technology, sales, e-commerce, and healthcare by ensuring accurate data, efficient workflows, and reliable day-to-day operations.

I began my career as a Sales Demonstrator, assisting customers, monitoring inventory, and maintaining product availability. I then worked as a Master Data Management Specialist, managing and modifying SAP data, performing quality checks, creating finished goods, and testing system codes to ensure accuracy and system reliability.

I later transitioned into remote roles as an Email and Chat Support Virtual Assistant, handling customer inquiries, order tracking, and transaction processing. This was followed by a Virtual Assistant role where I managed inboxes and calendars, created quotations, booked travel, updated Zoho CRM, posted social media content, and conducted lead generation.

My administrative experience expanded as an Office Administrative Assistant, where I handled invoicing, prepared training materials, managed calendars, and supported agent onboarding. I also worked as an Appointment Setter, focusing on cold calling, lead qualification, and scheduling follow-ups to support sales teams.

Most recently, I served as a Medical Virtual Assistant, managing sensitive client and employee data, maintaining compliance logs, and supporting quality assurance and performance reporting in a regulated environment.

Bringing all these experiences together, I now work as an Executive Assistant, where I manage executive inboxes, track customer orders, coordinate logistics and stock inventory, handle customer service inquiries, and support sales operations through CRM management.

I am detail-oriented, adaptable, and committed to delivering high-quality support that helps businesses stay organized, scale efficiently, and achieve their goals.