Edlyn Longakit

EDLYN LONGAKIT --18C Matimyas st Quezon City OBJECTIVE To pursue a challenging career in a well-established company that will harness my skills in the chosen field of work and develop my personal attributes in handling responsibility and share it with the company. EDUCATION ADAMSON UNIVERSITY Computer Secretarial- ADAMSON UNIVERSITY Computer System Design and Programming- SKILLS Computer skills Positive attitude and willingness to learn Professionalism and strong work ethic Documentation & Reporting Ability to work independently and as part of a team Microsoft Excel Proficiency PROFESSIONAL EXPERIENCE Technical Support Level 1 Water Heater Product Specialist January 2024 - Present Provide technical support to sales representatives, installers, contractors, distributors, engineers and architects for purposes of educating and promoting company’s products. Troubleshoot water heater products and issues via the phone, being able to clearly detect problems and pinpoint accurate solutions to get the unit running properly. At the technical level, possess the ability to identify, research, and resolve contractor/end user installation and product use issues. Complete any miscellaneous tasks/projects assigned by your supervisor Healthcare Billing AJT DIABETIC INC. (Home Based- Take incoming calls from patients regarding outstanding amounts owed, demonstrated ability to identify different claim types (e.g. INN/OON claims) Effectively communicate with patients regrading insurance benefits and patient-pay responsibility Process patient payments including payment plans and credit cards, Print EOB letter with patient invoices Operations Quality Assurance Specialist ACHIEVEMENTS Best Customer Support in Customer Service Best Sales Performer of the month Best Attendance Award Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements Develop or update procedures for capture, investigation, and documentation of product complaints Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes Reorder Specialist Arriva Medical- Calls patients that are about to run out of diabetic testing supplies for refills. Manage inbound call volumes in a professional manner resolving customer’s questions and concerns regarding their diabetic supplies. Process diabetic supply reorders/replacement orders in a timely manner. Network between Medical Records, Insurance, Billing and Arriva Pharmacy departments to resolve customer issues and disputes by setting up service tickets and monitoring the resolution. Upsell ancillary items. HILTI Philippines (Professional Construction Industry) 2010 - 2014 Internal and External Customer Support; Processing of orders, delivery queries, Stock availability; Quotation processing and follow up Handles Repair of tools and Invoicing; provide high-level service whilst building strong customer relationships; Process calls (inbound and outbound) from customers and field-based personnel efficiently and professionally Achieve sales objectives by building orders and range selling by utilizing a consultative or suggestive selling approach to solve customer problems and requirements Act as a central point of contact for customers by interfacing with associated departments Customer Service Assistant FedEx Mail and More- Customer Service Assistant Answer all requests, inquiries, problems, and complaints of the customers; Handled telephone inquiries; Attended incoming and outgoing phone calls Cashiering; Handling incoming and outgoing funds; Controlled office supplies Attends to the needs of the customer; In-charge of filing documents Responsible for accepting packages and documents; Performed other duties may be assigned. CHARACTER REFERENCES Franz Dial Lacsina - - VA | Quality Supervisor Arlen Malabanan - - Operations Manager AJT Diabetic Guada Manaog - - Team Leader - Arriva Medical