Edlurym Panergo

EDLURYM PANERGO Customer Service - Social Media Specialist Virtual Assistant ALL ABOUT ME If you're looking for a go - getter. Or someone who doesn't give up on something easily. That's me. My name is Edlurym but you can call me RYM or Eryn. I am confident in my abilities because I know I am equipped with knowledge and expertise. I can also work quickly, positively and efficiently because I am motivated fueled with passion. My passion for this industry and the job I do drives me to deliver high-quality work everyday. WORK EXPERIENCE CUSTOMER SERVICE / SALES REPRESENTATIVE iiFutureTv January 2019 - August 2019 Worked full-time for a client in the US that owns a TV streaming services. Daily responsibilities includes answering incoming calls, answering basic inquiry of the customer (billing and their account.). Walk thru customers on how to navigate the application into their devices and do basic troubleshooting if necessary.. Convert calls into sales. Managing their social media platform such as engaging with the followers and and answering their concerns. SOCIAL MEDIA ASSISTANT Virtual Blvd (Freelance) SPECIALIZATIONS Customer Service Skills - Clear in phone, chat and email communication. - Takes ownership - Empathy ability -Time management and flexibility Worked part time for a client in the US who is a Business woman Daily responsibilities includes lead generation, website creation and managing the company's social media platforms such as posting and monitoring content and content creation in facebook, instagram and twitter CUSTOMER SERVICE AND ADDITIONAL EXPERIENCE 2017 Virtual Assistant Skills - Administrative skills - Data Entry and Product Listing - Expertise in Google products, microsoft offices and other virtual assistant software tools Social Media Skills - Copywriting and Content Marketing - Customer Service / Community Management -Design CONTACTS Skype: eryn.panergo Mobile: - Email:-Facebook:.facebook.com/rym.panergo VXI - AT&T Customer Service Support 2016 ROYA Website Designer 2015 CVG - OPTUS Technical Support 2012 Teletech - Telstra Customer / Billing Support OTHER INTERESTS I'm a dog lover. I love to travel and trying out new things. I also love to watch tv series and movies.