Edjhir Almendarez

EDJHIR ALMENDAREZ Virtual Assistant Work Experience. Virtual Assistant/ Admin Assistant 2019 - Present Multitasked between scheduling appointments, making client phone calls, making travel arrangements, and managing email accounts. Managing invoices, handling emails, and Social media accounts (Facebook, Instagram, Twitter, and LinkIn) in maintaining fast response within an hour. Quality Analyst --B11 L7 Junji St. Rolling Hills Subd. Brgy. Kaligayahan, Novaliches, Quezon City 2020 - 2021 Performs audit for Email, Chat and Call transactions in line with the client's quality standards. Provides data trends, analysis and recommendations to management team. Prepares, presents and facilitates calibration sessions for partners in operations. BPO Representative About me. I am a Virtual Assistant for a year with an experience as Quality Analyst that analyze, interpret 2016 - 2020 Provides good customer service support via Email, Chat and through Call. Assisting customer's about their Billing concerns (Invoices, Refunds, Credit, Orders etc.) and Technical issues (Internet, Hardware and Software troubleshooting etc.) following the client mandated processes. dashboards and graphs. Also, Education. with an experience of customer AMA Computer University support services over phone, Bachelor of Science in Computer Engineering email and chat for 4 years. Here, I am a graduate in Computer Engineering, Cum Laude, major in Mechatronics and Robotics. I also have many achievements and affiliates. 2012 - 2016 TESDA 2016 - 2017 National Certification II in Mechatronics Here, I am a completer of the program. Reference. Skills. Zendesk Shopify Saleforce HTML/CSS Freshdesk Google Suite Microsoft Office Java/VB.net Canva Social Media EDJHIR ALMENDAREZ Virtual Assistant To whom may it concern, --B11 L7 Junji St. Rolling Hills Subd. Brgy. Kaligayahan, Novaliches, Quezon City About me. I am a Virtual Assistant for a year with an experience as Quality Analyst that analyze, interpret I am interested in the available job that is posted. I am very interested and here to apply all of my possible skills to help you out! I have the qualities that can help you make your life and business process easier! I am reliable, well organized, manage tasks in keeping facility/company protocols, well skilled in assessing, planning, implementing, documenting, coordinating, and analyzing data trends that will be used as recommendations for the management team. I am also a graduate of Computer Engineering, Cum Laude, major in Mechatronics and Robotics. I have basic knowledge in programming, Bug fixing and testing. I have the will to learn more and learn innovations with minimal supervision. I am well experienced with customer support since I have worked for 4 years in this kind of field. I assisted customers with their accounts, internet, orders (Shopify) and any kind of concerns. I have also used different platforms as well with assisting customers. It includes chat, email, phone and even text messaging. I am an experienced Quality Analyst and worked for more than a year. I do assessment and analysis on email, chat, and call transactions that aligns to the clients quality standards. dashboards and graphs. Also, with an experience of customer support services over phone, email and chat for 4 years. I also have experience as a Virtual Assistant for 3 years and counting, who handles the day to day needs of the company. Setting up appointments, Handling invoices, keeping track of every month expenses, assisting customers and Social Media Management. Please see the link below for my updated resume. I hope I can get a response from you so we can talk about more details. Thank you! EDJHIR M. ALMENDAREZ