Edith Wanjiku Munuthi

Edith Munuthi Experience Customer Service Representative at Wooflore, Montana August 2021 / Present About Me I have 4 years of expertise in Digital Customer Experience both on the frontlines interacting with customers and behind the scenes focused on enabling technology and crafting a digital customer journey with clarity and intention. I am charismatic, highly engaged and self–motivated. Education 2012 / 2017 Bachelor of Arts United States International University, Nairobi Kenya Skills Well developed PC skills Team building skills Communication skills Graphic design skills --680, Limuru - 00217, Kenya Communicating with customers through various channels Processing orders, refunds and special requests Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Database Administrator at Simple Tire LLC, Pennsylvania March 2020/ June 2021 Updated databases with new information. Transcribed information into required electronic format Responded to requests for information and access to relevant files. Social Media Manager at Uniglobe Northline Travel, Nairobi Jan 2018/ Dec 2019 Represented the company by building a social media presence for the brand. Ran advertising campaigns and drove engagement by creating high-quality original content. Engaged influencers and managed the community by responding to comments and enquiries. Oversaw our customer service across all platforms.