- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 31 years old
- Location:
- Ogba, Lagos, Nigeria
- Experience:
- 2 years
OBIDI EDITH ONYEBUCHI
E-mail:- Mobile:-, Delly street Haruna Ogba, Lagos state.
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Career Objective.
To consistently offer quality services in world class establishment with a big reputation for
integrity, impeccable service delivery, advancement in career opportunities and a personal
desire to be the best anytime. As an enthusiastic self-starter, I feel confident I will succeed
being part of your team.
Key Skills
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Fast learner.
Good communication skills with emotional intelligence.
Technology savvy.
Ethical and value driven in orientation.
Good time management skill.
Fluent in English.
Highly organize.
Ability to follow instructions and use initiative.
Strong attention to details.
Strong interpersonal skills.
Employment History
Customer service advisor at Kingmakers (BetKing) – 2022 Day-to-day duties included;
• Manage all customer inquires through phone calls and emails.
• Analyse customer service requirement and inform of all available services.
• Empathise with customer feelings and ensure appropriate assistance in compliance with
company policies and procedures.
• Develop and maintain professional relationship with colleagues and stakeholders to
provide exceptional customer care services.
• Maintain knowledge on order status and inform customer on same.
NOC ( Networking operations centre) specialist at Hypercor Limited - 2020
Day-to-day duties included;
• Communicating with clients through calls and emails.
• Prepare documents for individual accounts and associate customer interactions and
ensure follow up on all pending issues.
• Book appointment for engineers and clients.
• Collating weekly and monthly reports.
Community Secondary School, Rumuapara Port Harcourt. (NYSC)
2019
Day-to-day duties included:
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Planning & delivering well-structured lessons which engage and motivated students.
Setting of test and evaluation of students' performance.
Delivering the curriculum effectively.
Deliver seminars and tutorials.
Finding ways to develop new method of teaching.
Accessing the student comprehension of teaching.
Education & Professional Qualifications
IBM Data Science (in view).
Coursera
BSc Physics Education
Delta State University, Abraka
Wassce certificate
Stepping Stone international school.
2022
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(2012)
CERTIFICATION AND TRAINING
Teacher registration council of Nigeria (TRCN).
Communicating with emotional intelligence (LinkedIn)
Building Rapport with customers (LinkedIn)
Empathy for customer service professionals (LinkedIn)
Customer service: Call control strategies (LinkedIn)
Speaking confidently and effectively (LinkedIn)
PERSONAL INTERESTS
|Music | Reading | Social services|
REFERENCES
References are available on request.
*Microsoft Server 2008R2
*VMware 4.0-5.1 MS Exchange
* MS SQL Server installation and configuration in a clustered environment
* MS Server clustering
