Edith N. Udensi

UDENSI EDITH NKECHIMYEREM Lugbe, Abuja Nigeria.-| - | - | www.linkedin.com PROFESSIONAL SUMMARY I am a trained Virtual Assistant and Customer Support Professional, with 7 years of diverse experience in operations management, administration, sales and hospitality industry. My expertise lies in building strong client relationships, problem solving, and project coordination, while excelling in fast-paced and dynamic environments. I combine effective task management with exceptional interpersonal skills to drive client satisfaction and achieve career excellence. I leverage my extensive experience to deliver exceptional results in every role. PROFESSIONAL EXPERIENCE Operations Manager Jonel Mobile Netzone Ltd: Garki 2, Abuja (Feb 2022-Jan 2025) Directed daily administrative tasks, including scheduling, documentations, email correspondence and workflow management to ensure seamless business operations, increasing efficiency by 25%. Managed comprehensive record-keeping for invoices, transactions, and reconciliations (daily sales/stock and bank accounts), ensuring accuracy and compliance and enhance overall financial transparency by 30%. Maintained detailed records of financial and operational activities to support audits and performance reviews. Oversaw stock procurement and sales operations to ensure optimal inventory levels and was able to achieve 20% increase in revenue. Managed and trained staff, enhancing team productivity by 25% and fostering a productive and motivated team environment. Addressed customer queries promptly and provided effective solutions, ensuring a high level of client satisfaction, strengthened customer relationships and increase loyalty through proactive problem-solving and excellent service by 20%. Oversaw payroll processing, managed staff schedules, and coordinated welfare initiatives to ensure the team was well-supported and productive. Assistant Operations Manager Alennsar Infinity: Wuse 2, Abuja (February 2020-January 2022) Managed invoicing transactions ensuring 100% on time and 98% accurate billing. Reconciled daily sales and cash balances, improving record accuracy by 25%. Conducted daily and monthly stock taking, reducing inventory discrepancies by 15%. Performed product-by-product account reconciliations, ensuring transparency and accuracy in stock records by 15%. Developed customer relationships, enhancing satisfaction rates by 20% Receptionist Garki Hotel: Garki 2, Abuja (June2017-November2019) Welcomed guests professionally, enhancing repeat visit rate by 10% Checked guests in and out efficiently, streamlining processes and reducing wait times by 15%. Managed overall front desk operations, including handling phone calls and emails. Processed payments and handled invoices with 99% accuracy. Maintained records and reporting, improving occupancy tracking accuracy by 20%. Addressed guest inquiries and concerns promptly, providing detailed information about hotel facilities, services, and local attractions, enhancing guest satisfaction rate by 20%. Optimized front desk scheduling, decreasing service delay by 10% Coordinated special requests (e.g., room preferences, late check-outs) to tailor the guest experience. Verified guest identification and maintained confidentiality while ensuring adherence to hotel policies and procedures. SKILLS Administrative & Operational Management: Workflow Automation Record Keeping Calendar & Appointment Management Operations Coordination, Administrative Support Financial & Inventory Management: Financial Management Invoicing & Reconciliations Inventory Control Stock Management Customer Service & CRM: Customer Support Account Management Virtual Assistance CRM Tool Telemarketing Technology & Tools Proficiency: Microsoft Office Suite (Excel, Word) Google Suite (Drive, Mail, Doc, Sheet, Calendar) Collaboration Tools (Zoom, Loom, Trello, Slack, Clickup, Monday.Com) Customer Support Platforms (Zendex, Freshdesk, Intercom, Appollo.Io) EDUCATION Bachelor of Science in Economics University of Abuja (2016) TRAINING/ CERTIFICATION IT Support skill- Digital Witch Community (January 2025-February 2025)