EDITH IDAWARIFAGHA
Port Harcourt, Nigeria • - • Email • LinkedIn • Portfolio
CUSTOMER SERVICE VIRTUAL ASSISTANT
SUMMARY
As an entry-level customer service virtual assistant skilled in and customer service, I have achieved a 75% increase in client
satisfaction in just 4 months as an intern. My proficiency in Microsoft Office Suite and Google Workspace and excellent
communication and problem-solving ability, I Successfully managed customer complaints and enquiries, increasing
productivity by 30% and reducing response times by 25%.
CORE SKILLS
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Technical proficiency
Data entry/management
Customer service
Inventory management
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Salesforce
Time management
Communication
Attention to detail
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Confidentiality
Multitasking
Adaptability
Active listening
PROFESSIONAL EXPERIENCE
VSavvy Academy, Lagos, Nigeria (Remote)
July 2024 – August 2024
Customer support
● Handled Students complaints and concerns when necessary and offered effective solutions and followed up to ensure
resolution. An average of 15 complaints in 2 weeks during the registration process, this helped increase students
satisfaction by 15% through effective resolution.
● Facilitated and Assisted new students with the registration process by Providing guidance on forms and documentation
requirements. Registered an average of 40 students 1 month and achieved a 95% registration completion rate on time.
January 2024 – May 2024
Afribon Limited , Bonny, Nigeria. (Remote)
Customer service
● I handle customer inquiries and resolving issues through phone calls, emails, live chat and manage an average of 50
inquiries daily which helped the company achieve a 95% resolution rate and enhanced customer satisfaction.
● Processed customers 'Phones4U order and ensured timely and accurate processing and delivery, I practically handled an
average of 30 orders per day and reduced order processing errors by 20%, leading to faster delivery times.
● Updated and maintained customer information and ensured data accuracy and completeness, about 200 customers were
recorded by me on a weekly basis. This helped the company increase their data accuracy by 25% and enhanced service
efficiency.
EDUCATION
Rivers State University, Port Harcourt, Nigeria
Mass Communication, 2nd
CERTIFICATIONS & OTHER
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English (Native)
VSavvy Academy - Virtual Assistant
LinkedIn Learning - Customer Service Foundation.
I am open to learning new things
July 2011
