Edith Gyameraah Tutu

EDITH GYAMERAAH TUTU TEL:- Email:-I have 8 years working experience in customer service and general operations. My objective is to execute organizational strategies through the performance of my duties in achieving excellence while making recommendation to improve the organization’s performance. My vision is to make the best out of every situation and to render competent and devoted services to any organization in which I find myself. I have often been described as a problem solver, hardworking, dependable and analytical by my bosses and colleagues. PERSONAL INFORMATION GENDER: FEMALE DATE OF BIRTH: 28TH DECEMBER 1989 NATIONALITY: GHANAIAN MARITAL STATUS: MARRIED LANGUAGES SPOKEN: ENGLISH, TWI, FANTE FIELD: CUSTOMER SERVICE, ADMINISTRATIVE ASSISTANT EXPERIENCE Customer Service: MAYAJEI FASHION HOUSE 2016 – PRESENT Duties: • Answering customer inquiries via phone, email and in-person ● create and maintain reports about customer interactions. • Record keeping of all orders and timely collection. • Manage the social media pages of the company including official website • Put in place clean and safe work environment by ensuring the work environment is safe and clean. • Recommend and implement innovative business solutions and systems. • Put in place an effective work system including payroll and general accounting. Customer Service: ANASIMBA FASHION HOUSE 2015 – 2016 Duties: ●Maintain customer accounts and record account information. ● Make product recommendations or services to customers based on their needs and preferences. • Manage staff attendance, remuneration and sanctions by ensuring that proper records are in place to check and sanction staff absenteeism • Put in place an effective work system including payroll and general accounting. • Work with the CEO and Creative Director to draw up appointment schedule for customers. • Record keeping of all orders and timely collection. • Manage the social media pages of the company including official website • Make sure there is adequate tools and equipment and ensure effective maintenance. • Recommend innovative business solutions. ADMINISTRATIVE ASSISTANT, PEACHY CLEANING SERVICES 2014 – 2015 Duties: • Assisting with daily office tasks, answering of phone calls, transferring calls, setting up appointments, greeting customers and attending to clients. • Assisted in drafting letters to companies for contract. MEDIA HOUSE 2012 – 2014 (METRO TV, Z-TV, E-NEWSGH) Duties: • Assisted in News Production. • Tasked with doing Entertainment Voice-overs. • Assisted Newscasters in News delivery. • Assigned to attend programs. • Performing any other lawful duties assigned by News Editor. • Tasked to do Voice-overs. • Produced News tit-bits • Assigned to story writing and celebrity interviews EDUCATION / PROFESSIONAL QUALIFICATION TRANS AFRICA UNIVERSITY COLLEGE 2010 – 2012 Diploma in broadcast journalism, HRM & Strategic management ACHIMOTA BUSINESS COLLEGE 2005 - 2008 West African Senior Certificate Examination ST. LAWRENCE JUNIOR HIGH SCHOOL 2002 – 2005 Basic Education Certificate Exams KEY QUALIFICATION I am an excellent team player, deliver excellent coaching skills and demonstrates commendable ability to multitask. I am self-motivated and exhibits high resilience, drive and interest in learning new things. SKILLS • Computer proficient (MS Word, Microsoft Excel, PowerPoint, Internet) • Very meticulous and time conscious • Ability to multi-task with little or no supervision • Adaptable and easily learns new ideas • Excellent leadership and organizational skills • Honest and sincere in my dealings with others. INTERESTS • Listening to music • Watching movies • Reading • Travelling REFEREES Mr. Eric Ahianyo Newsroom Editor Metro TV -) Mrs. Bernice Ajiage CEO Peachy Cleaning Services -)