Edith Elueme

EDITH ELUEME Delta State, Nigeria - –-Virtual Assistance || Customer Service || lead generator|| ||Appointment Setter and Sales Executive. PROFESSIONAL SUMMARY Versatile, detail-oriented Virtual Assistant and customer service professional with about 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. My multifaceted expertise and dedication to excellence make me a valuable asset for any team. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and a good effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties  Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, SFDC, Zoho, Wire, HubSpot, zendesk, monday.com, Google Suite, etc.  Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records.  Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies.  Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked.  Maintained a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders.  Good knowledge of report writing, research, and recommending efficient and industry-related findings.  Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service  Effectively managed contract, achieving customer's expectations and 40%  Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement  Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Using tools like Hubspot, Intercom, Zendesk e.t.c  Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.  Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. LEAD GENERATOR  Following up with leads and maintaining engagement even when initial responses are not positive  Finding relevant information about potential leads and their needs through research online  Effectively communicating the value proposition of the product or service to potential leads  Keeping accurate lead information’s in CRM(Customer Relationship Management) System  Understanding the ideal customer profile and focusing efforts on leads that align with the company’s target audience using tools like, leadscrape, Apollo.io. APPOINTMENT SETTER  Managing calendars and schedules efficiently to avoid conflicts and maximize productivity using tools like Calendly, Acuity, Picktime e.t.tc  Understanding potential clients' needs and preferences to schedule relevant appointments  Ensuring that appointments are set according to the availability of both parties  Accurately recording appointment details and ensuring accurate information is communicated  Engaging potential clients and conveying the value of appointments persuasively  Being flexible in adjusting schedules based on changes and unexpected events SALES EXECUTIVE  Explaining the benefits and features of products or services persuasively to potential customers  Negotiating terms and prices to close deals while ensuring a win-win situation  Deeply understanding the products or service they are selling, including their case and benefits.  Building relationship with clients to encourage repeat business and referrals  Handling rejection and seatbacks while maintaining enthusiasm and motivation  Addressing customer concern and finding solutions to overcome objection  Managing time to balance lead follow-ups meetings and administrative tasks Leadership and Management  Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication  Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. EXPERIENCE 05/2021 to Customer Service Representative 03/ 2023 Fountain Head Hotel 06/2018 to Administrative Assistant 01/2021 Hospital Assist Nigeria 04/2012 to Sales Executive 02/2018 Mama Health Stores EDUCATION Bachelor of Science: Public Health Madonna University, Okija – Anambra State TRAINING AND CERTIFICATIONS Training  Canva, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation, Copywriting, Digital Marketing  Digital witch : hubspot, Trello, slack, Intercom, Apollo, Leadscrapper, Google Suite, Excel e.t.c Customer Service, Virtual Assitant, Email Management, Appointment Setting, Lead generation Certification  Forage- Customer Support Virtual Experience Program