EDITH ELUEME
Delta State, Nigeria
- –-Virtual Assistance || Customer Service || lead generator|| ||Appointment Setter and
Sales Executive.
PROFESSIONAL SUMMARY
Versatile, detail-oriented Virtual Assistant and customer service professional with
about 5 years of experience providing exceptional support and ensuring projects are
completed on time and with great precision. My multifaceted expertise and dedication
to excellence make me a valuable asset for any team. Strive in fast-paced, virtual
environments following established procedures and practices to exceed all customer
expectations while making acceptable innovations where needs call.
Experienced in bringing innovative measures that enhance on-time delivery; focusing
on providing top-notch client support, solution provision, and developing
relationships to ensure customer loyalty and business growth.
Skilled in offering exceptional organizational/administrative, fast-paced typing, and a
good effective communication.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
Good working knowledge of Communication and workspace management tools:
Zoom, Loom, Slack, Click-up, Monday.com, Trello, SFDC, Zoho, Wire,
HubSpot, zendesk, monday.com, Google Suite, etc.
Communicates innovative approaches and innovative approaches and procedures
that would increase the efficiency of processes and products to increase our
retaining/ managing/ recovering records.
Ensures office equipment ran smoothly and properly and manages the applicable
inventories, orders/replaces equipment, and supplies.
Created a more efficient monitoring process that enabled the quick identification
of items and materials that needed to be restocked.
Maintained a detailed calendar to coordinate schedules, tasks, and appointments,
book/set up meetings, with a view of time-zone differences, and send prompts
and reminders.
Good knowledge of report writing, research, and recommending efficient and
industry-related findings.
Performs other administrative duties, data management, and support to enhance
the smooth running of the office.
Customer Service
Effectively managed contract, achieving customer's expectations and 40%
Upsell Achieved Built -back customer trust, achieved vendor of choice from 30%
- 60% engagement
Provides outstanding customer service, data entry, and processed orders for
multiple clients exceeding all customer service expectations. Using tools like
Hubspot, Intercom, Zendesk e.t.c
Consistently recognized for the quality and timeliness of reports, attention to
detail, exemplary customer service delivery, and team-player attitude.
Coordinates outgoing and incoming client calls for both internal and external
customers to provide office, technical and other needed support; while keeping
tabs on clients' needs, activities, and expectations to ensure satisfaction for client
retention.
LEAD GENERATOR
Following up with leads and maintaining engagement even when initial responses
are not positive
Finding relevant information about potential leads and their needs through research
online
Effectively communicating the value proposition of the product or service to
potential leads
Keeping accurate lead information’s in CRM(Customer Relationship Management)
System
Understanding the ideal customer profile and focusing efforts on leads that align
with the company’s target audience using tools like, leadscrape, Apollo.io.
APPOINTMENT SETTER
Managing calendars and schedules efficiently to avoid conflicts and maximize
productivity using tools like Calendly, Acuity, Picktime e.t.tc
Understanding potential clients' needs and preferences to schedule relevant
appointments
Ensuring that appointments are set according to the availability of both parties
Accurately recording appointment details and ensuring accurate information is
communicated
Engaging potential clients and conveying the value of appointments persuasively
Being flexible in adjusting schedules based on changes and unexpected events
SALES EXECUTIVE
Explaining the benefits and features of products or services persuasively to
potential customers
Negotiating terms and prices to close deals while ensuring a win-win situation
Deeply understanding the products or service they are selling, including their case
and benefits.
Building relationship with clients to encourage repeat business and referrals
Handling rejection and seatbacks while maintaining enthusiasm and motivation
Addressing customer concern and finding solutions to overcome objection
Managing time to balance lead follow-ups meetings and administrative tasks
Leadership and Management
Ability to influence, attract, build relationships, and retain talents; coach, develop
and support employees at all times, and professionally to yield a great team,
facilitate teamwork, and eventual success.
Communication
Excellent written and verbal communication skills, with the ability to
communicate subjects to a diverse audience.
EXPERIENCE
05/2021 to Customer Service Representative
03/ 2023
Fountain Head Hotel
06/2018 to Administrative Assistant
01/2021
Hospital Assist Nigeria
04/2012 to Sales Executive
02/2018
Mama Health Stores
EDUCATION
Bachelor of Science: Public Health
Madonna University, Okija – Anambra State
TRAINING AND CERTIFICATIONS
Training
Canva, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter,
Telegram) Usage and Automation, Copywriting, Digital Marketing
Digital witch : hubspot, Trello, slack, Intercom, Apollo, Leadscrapper, Google
Suite, Excel e.t.c Customer Service, Virtual Assitant, Email Management,
Appointment Setting, Lead generation
Certification
Forage- Customer Support Virtual Experience Program