Edith Egbunu

Client-focused Pharmacist with over 3 years of frontline experience delivering exceptional service, resolving complex customer concerns, and building trusted relationships in community and hospital settings. Proven ability to communicate effectively, manage sensitive client needs, and maintain high service standards under pressure. Adept at multitasking, conflict resolution, and providing compassionate support, skills highly transferable to any client service environment. Committed to enhancing client satisfaction and driving organizational excellence. • • • • • • • • • • • - Client Relationship Management - Frontline Customer Service - Problem Resolution & Follow-Up - Emotional Intelligence & Empathy - Communication & Interpersonal Skills - Data Accuracy & Documentation - Product/Service Explanation - Multitasking in High-Volume Environments - Complaint Handling - Team Collaboration - Confidentiality & Ethics Medi-Med Pharmacy, Abuja January 2024 – April 2025 • • • Delivered daily support to over 100 walk-in customers, offering tailored medication guidance, resolving inquiries, and managing complaints. Acted as first point of contact for patients, handling sensitive issues and escalating complex cases to the appropriate professionals when needed. Strengthened client loyalty through clear communication, empathy, and timely service—resulting in repeat visits and referrals. Managed prescription verification and ensured accurate drug dispensing, maintaining 100% compliance with pharmacy protocols. • Maintained client records, processed transactions, and educated patients on drug side effects, dosage, and health tips. Federal Medical Centre, Abuja July 2022 – July 2023 • • • • • Rotated through inpatient and outpatient pharmacy units, delivering personalized support to diverse patients and caregivers. Handled client queries regarding prescriptions, insurance coverage, and hospital drug policies. Collaborated with doctors and nurses to ensure optimal patient experience and adherence to treatments. Delivered discharge counseling and follow-up instructions with clarity and compassion, reducing medication errors and confusion. Trained junior staff and interns on patient interaction, service etiquette, and documentation standards. Skydlite Pharmacy, Abuja October 2023 – December 2024 • • • Led client service efforts during peak periods, coordinating queue management and patient satisfaction initiatives. Addressed customer grievances with calm professionalism, leading to a 25% decrease in service complaints. Offered cross-selling of health-related products tailored to customer needs, contributing to monthly sales growth. Education Bachelor of Pharmacy (B.Pharm) Madonna Univeristy, Nigeria 2020 • • • - Customer Service Fundamentals – Coursera / LinkedIn Learning - Effective Communication in Healthcare Settings – Alison / Udemy - CRM Tools (Basic Salesforce/Zendesk) – Self-paced • • • • • - Calm and Attentive Under Pressure - Excellent Verbal and Written Communication - Patient-Centered Mindset - Culturally Sensitive and Ethical - Results-Oriented and Efficient • - Received commendation from clients and management for outstanding service delivery and problemsolving. - Trained and mentored two interns on client interaction and pharmacy ethics. - Maintained consistent 5-star feedback from pharmacy customers during community practice. • •