Edith Chinedu Maduka

              EDITH CHINEDU-MADUKA                                     Port Harcourt, Nigeria                      -/ -/  .linkedin                 PROFESSIONAL SUMMARY A trained virtual assistant and customer support personnel with over eight years’ experience in administrative roles, client communication and virtual support. Skilled in managing calendars, handling customer’s inquiries, problem-solving and maintaining accurate records. Demonstrated expertise in resolving customer issues, managing customers effectively and fostering strong client relationships. Seeking a dynamic role where I leverage my skills to enhance client satisfaction and operational efficiency. KEY SKILLS Customer support & issue resolution  Email & chat support  Strong communication & problem-solving skills  Administrative support & task management CRM management Calendar management PROFESSIONAL EXPERIENCE Customer service representative/ Franmich Ventures Port Harcourt, Rivers State/ February 2018 - present Roles Addressed customer’s complaints and issues to ensure customer satisfaction. Responded to customers' questions via phone or in-person interactions. Educated customers about products and services. Assisted customers with purchases, returns, refunds and billing inquiries. Ensured issues are restored, gathered feedback and fostered positive customer relationships. Transferred complex problems to higher-level support or management for resolution. Delivered excellent service with professionalism, patience and empathy. Followed guidelines and protocols to maintain consistency and compliance. CAREER BREAK April 2012 - January 2018 Customer Service unit head/ FGMFB Port Harcourt, Rivers State/ June 2007 - May 2012 Roles Related well with customers thereby ensuring quality and excellent customer satisfaction. Created client account and ensures proper documentation. Built an excellent relationship and retains customers for the growth of the organisation. Issued cheques, passbooks to customers and attended to standing orders thereby ensuring customers satisfaction. Front desk officer/ MINL Aba, Abia State / October 2006 - May 2007  Roles Attended to customers and ensured that all their queries are attended for the smooth running of the company. Verified payments details and accuracy in transaction processes. Followed security procedures to prevent theft or unauthorised transactions. Accepted cash, checks and other payment methods. Verified customer identification and payment authorisation before processing payouts. Corp Liaison Officer [NYSC] Otukpo, Benue State / August 2005 - September 2006 Roles Acts as the primary contact between NYSC liaison officer and corps members. Resolves conflicts that may arise between corps members and their places of primary assignments. Prepares reports on placement success, challenges and recommendations for improvements. Education Bachelor of Agriculture in Agric. Economics Michael Okpara University of Agriculture, Umudike /2005 Certifications IT support skills - Digital witch community [2025] Technical support fundamentals – in -view