Edison Urag

IT Professional with 18+ years of experience in Telephony, Infrastructure Management, and IT Operations across multinational environments. Proven expertise in designing, implementing, and supporting IT and telephony infrastructure for BPOs, with hands-on knowledge of Avaya, SIP technologies, Oracle, Sonus, Asterisk, Genesys Cloud, NICE Recording Systems, Windows Server, and networking fundamentals. Recognized as a collaborative team player and critical thinker with strong leadership and management skills, capable of driving operational efficiency, solving complex problems, and delivering business-focused IT solutions.