Edisa Mirambel

EDISA E. MIRAMBEL Cebu, Philippines --Experience 2017-08 – Present Network Operations Associate Accenture Inc. – Service Asset and Configuration Management Responsible for execution of specific areas of responsibility/deliverables with minimal supervision. Ensure configurations meet customer expectations as well as industry and product standards. Responsible for accurate back-office system data record management. Support customer activations and is responsible for configuration adjustments as required for management acceptance testing. 2014-09 – 2017-05 Customer Service Advocate Convergys – US Health Insurance Managing/ resolving Provider’s query on Benefit and Claims, handling escalations and complaints of the dissatisfied customers & giving best resolutions. SME for the account and assisted new hires during training and production. 2012-06 – 2014-04 Transaction Processing New Associate Accenture Inc – Data Analyst for US Health Insurance Perform core business process transactions including data entry, data capture, and data verification according to standard delivery solutions. Assess and resolve problems following defined incident notification and escalation procedures. Skills Skill Level Skill Level Customer Interaction Handling Master Operations Management Master Asset Management Advanced Critical Thinking Advanced Metrics and Predictive Analytics Advanced Operational Excellence Advanced Skill Level Problem Solving Advanced Service Quality Management Advanced SLA (Service-Level Agreement) Management Advanced Communications Development and Delivery Beginner Education 2012-03 Bachelor's Degree - Education Cebu Normal University Training & Certification 2018-10 ITIL V3 Foundation