Edilbert Tawatao

EDILBERT TAWATAO CUSTOMER SERVICE EXECUTIVE PROFESSIONAL EXPERIENCE BASIC INFORMATION MEDICAL CLAIMS INQUIRY SPECIALIST Upwork | Feb 2021 - Dec 2021 As someone who can identify the need of customers for effective solutions, I'm committed to - As a Freelancer, I had the chance to support Innovative Lab high-quality service that ensures a positive Solutions, one of the most credible companies in terms of experience. Revenue Cycle Management - Handled outbound calls to various US insurance companies for I am a professional Customer Service Executive claims status inquiries with over 6 years of experience in handling multi- - Paid attention to accuracy and details while making sure national clients. My unique professional experience personal identifiable information remain strictly confidential stems from years of providing excellent customer CONSUMER ADVOCACY REPRESENTATIVE Reed Elsevier Philippines | Oct 2017 - Mar 2020 support, creative problem solving, and building customer loyalty. - Supported one of the largest consumer reporting agencies in the US - Handled email and phone call inquiries covering auto and property insurances as well as public records - Paid attention to accuracy and details while making sure personal identifiable information remain strictly confidential CONTACT DETAILS MEDICAL BILLING AND COLLECTIONS REPRESENTATIVE Mobile: - Optum Global Solutions | Apr 2015 -Feb 2017 Email:- - Handled provider services, billing, and collections - Concentrations were on phone communication and medical claims analysis Address: DENR-NCR Compound North Ave. Vasra, Quezon City Philippines 1128 LinkedIn: linkedin.com/in/bert-tawatao - Used PC to update necessary records using word, excel files, and outlook. SOFT SKILLS AND ABILITIES EDUCATION UNIVERSIDAD DE MANILA Manila, Philippines | 2004 - 2007 - Undergraduate of Bachelor of Science in Physical Therapy - Problem Solving – Critical Thinking – Flexibility – Communication – Teamwork – Organization – Creativity – Emotional Intelligence