EDIKAN SIMEON NNAH
CAREER OBJECTIVE
A proactive, detail oriented and resourceful professional seeking to build a long term
career in a dynamic, results driven organization. Committed to delivering high quality
administrative support, improving workflow efficiency, and helping management achieve
operational goals through exceptional communication, organizational skills, and
client-focused service.
CORE SKILLS
• Customer Service & Client Support
• Administrative Support
• Cold Calling & Lead Generation
• Calendar Management & Appointment Setting
• Email Handling & Documentation
• Strategic Planning & Task Prioritization
• CRM Management
• Marketing & Advertising Support
• Social Media Assistance
• Creative Problem-Solving
• Sales Forecasting
• Communication (Written & Verbal)
• Confidentiality & Transparency
PROFESSIONAL EXPERIENCE
Virtual Assistant/Administrative
Support Freelance – Remote
(2021 – Present)
• Managed email inboxes, calendars, and schedules for clients, increasing response
speed
• Conducted cold calls and follow-up calls.
• Performed data entry and CRM updates.
• Assisted with social media content and engagement to improve visibility.
• Prepared weekly reports and documents that supported informed decision-making.
Achievements:
• Supported many clients across administrative and customer engagement tasks.
• Contributed to a client’s sales pipeline growth.
Customer Service & Sales
Support Officer
Graceway Stores – Uyo, Nigeria (2017 – 2021)
• Delivered best customer service to many customers daily with a lot of positive
feedback .
• Managed phone inquiries, complaints, and product information.
• Assisted in marketing campaigns that boosted customer turnout.
• Prepared daily sales reports and supported administrative operations.
Achievements:
• Awarded-Top Customer Service Personnel
• Improved customer retention
Administrative Assistant
(Intern)
Heritage Microfinance Bank – Uyo, Nigeria (2013 – 2014)
• Supported documentation, filing, and customer onboarding processes.
• Assisted account opening and customer guidance activities.
• Prepared financial summaries with strong accuracy.
Achievement:
• Commended for excellent work ethic and accuracy.
EDUCATION
B.Sc. Banking and Finance
University of Uyo (2009 – 2013)
ADDITIONAL INFORMATION
• Proficient in MS Word, Excel, Google Workspace, and CRM tools.
• Strong work ethic and professionalism.
• Ability to work independently with minimal supervision.
