WILLIAM, EDIDIONG FRIDAY
Eket, Akwa Ibom State, Nigeria.
Mobile Phone: -
Email:-Gender: Female
State of Origin / Nationality: Akwa Ibom, Nigeria.
GENERAL OBJECTIVE:
Dedicated and versatile professional with a strong background in administrative, customer service- related and business development
roles. Seeking a challenging position where I can leverage my exceptional organizational skills, effective communication, and
customer-centric approach to contribute to the success and growth of a dynamic organization. Eager to utilize my proven ability to
handle diverse tasks, provide exceptional service, and maintain a positive and efficient work environment.
PERSONAL SKILL SET:
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Exceptional interpersonal and communication skills, both verbal and written.
Ability to work collaboratively in a team-oriented environment.
Highly motivated, results-oriented, and capable of working in a fast-paced retail environment.
Strong Administrative and Organizational Abilities
Leadership and marketing skills, with the ability to effectively motivate and guide a team.
Ability to maintain confidentiality and handle sensitive information with professionalism.
Ad e pt t ec h ni ca l ab ili ti es and record-keeping systems.
Active listening skills
ICT SKILLS:
Microsoft Office Suite (Microsoft Word & Excel)
Google doc, sheets, folders, workspace, and classrooms.
ACADEMIC BACKGROUND:
Higher National Diploma (HND) – Business Administration (Upper Credit)
Heritage Polytechnic Eket, Akwa Ibom State.
2021
National Diploma (ND) – Business Administration
Heritage Polytechnic Eket, Akwa Ibom State.
2014
West Africa Senior School Certificate Examination
Hope Power College, Ikot Nsidibe, Eket, Akwa Ibom State.
2011
First School Leaving Certificate
Salvation Army School, Edo, Esit Eket, Akwa Ibom State.
2008
COURSE AND TRAINING/CERTIFICATES OBTAINED
Graduate Member: Nigerian Institute of Management (NIM)
Human Resource Management Certification (HRM)
Career Essentials in Administrative Assistance by Microsoft and LinkedIn
INTERESTS:
Reading, Interacting, Researching, and Travelling
VOLUNTARY ROLES:
Global Sharpers Hub, Enugu (Lead Volunteer)
Leading Ladies International, Nigeria (Volunteer)
Sustainable Development Goals (SDGs) No 4: Quality Education (Volunteer Advocate)
PROFESSIONAL EXPERIENCES:
1.
Administrative Associate
2023 – till date
Ebby-Tek Services Limited, Eket, Akwa Ibom State.
ROLES AND RESPONSIBILITIES:
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Perform administrative tasks including typing, copying, binding, scanning, and filing, sorting and distributing mail, getting
communications ready, establishing and keeping up filing systems, planning travel, making appointments and meetings, etc.
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Develop advertising initiatives to drive corporate growth.
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Manage inventory control/budgets, perform random weight checks of goods received; report all stock out, shortages, and
damages, ensure proper filing of all warehouse and commodity management documents, and review purchase orders /delivery
notes.
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Create and implement health and safety awareness.
2.
Virtual Assistant ( Administrative Assistant)
Hope2Cope Foundation, Uyo, Akwa Ibom State.
ROLES AND RESPONSIBILITIES:
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Schedule meetings, prepare and issue Internal memos as directed by the Manager.
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Managed the organization’s official Email address sending and responding to all emails.
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Book travel and accommodations.
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Carried out data entry into customized spreadsheets and kept online records.
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Organize managers' calendars with reminders of very important events.
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Assisted in creating and hosting presentations, as assigned.
2023 – till date
Business Studies Teacher (NYSC)
2022 – 2023
Jilova Schools, Enugu State.
ROLES AND RESPONSIBILITIES:
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Planned and delivered engaging lessons to secondary school students, covering various business topics such as
entrepreneurship, marketing, finance, and economics.
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Assessed students' progress regularly through assignments, quizzes, and examinations, providing constructive feedback to
promote continuous improvement.
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Implemented innovative teaching strategies, integrating technology and real-world examples to enhance students'
understanding and practical application of business concepts.
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Collaborated with fellow teachers and department heads to align curriculum with educational standards and ensure a
coherent learning experience across grade levels.
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Administrative Assistant /Customer Support
Trust International, Akwa Ibom State.
ROLES AND RESPONSIBILITIES:
2014 – 2022
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Responded promptly to customer inquiries via phone, email, and live chat, ensuring a positive and personalized customer
experience.
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Resolved customer complaints and issues effectively, maintaining high professionalism.
Processed customer orders, tracked shipments, and handled product returns and exchanges efficiently.
Collaborated with cross-functional teams to address customer concerns and improve overall service.
Recognized for consistently exceeding customer satisfaction targets through proactive problem-solving and a customerfocused approach.
Provided administrative support to the school principal and administrative staff, including managing calendars, scheduling
meetings, and handling correspondence.
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Managed student attendance records and assisted in maintaining student databases and files.
Handled incoming calls, routed messages, and maintained a professional and welcoming atmosphere.
Supported the coordination of school activities, including field trips, extracurricular programs, and student enrollment
processes.
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Collaborate with teachers and staff to assist in coordinating classroom materials and supplies.
PROFESSIONAL REFEREES:
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Engr. Etiowo Eshiet
Managing Director - Jesmos Services Limited, Eket, Akwa Ibom State.
Phone Number:-
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Mr. Ubong Akpekong ACA
Accountant - Mobil Pegasus Schools Foundation, Eket, Akwa Ibom State.
Phone Number:-
