Edidiong Umoekaete

Edidiong Umoekaete Virtual Assistant - |- SUMMARY Experienced Virtual Assistant, with a proven track record of delivering exceptional service and exceeding client expectations. With solid communication and interpersonal skills, pride in handling a wide range of tasks and concerns with empathy, efficiency, and attention to detail. Ability to work in a fast paced environment, and a commitment to offering long term service. SKILLS Virtual assistance Data entry Email management Zendesk Asana Google suit Sales Active listening Conflict resolution PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT January 2022-December 2024 Happyface Travels (Canada) Contributed to the application process for clients seeking to study abroad, with over 60% gaining admission. Supported the launch and execution of a new travel package, resulting in a 40% increase in sales and a 20% increase in customer retention. Attended to customer inquiry and resolved complaints, thereby fostering good relationship between clients and the company. GENERAL ADMINISTRATIVE OFFICER October 2020-December 2021 Calvante Inc. (Canada) Responded to emails, answered phone calls and took messages for the company and executives. Oversaw inventory control levels and verified compliance with storage and organization processes. Edited documents and ensured that all files were properly documented. Developed and implemented strategies to promote online visibility and generate leads. SALES REPRESENTATIVE EXP Marketing October 2013-July 2020 Managed and oversaw creative projects to drive quality, accuracy, and deadline management. Analyzed customer feedback and market trends to make informed product and brand messaging decisions. Conducted product demonstrations to highlight features and redirect objections to positive aspects. EDUCATION MTF Institute of Management Technology and Finance Diploma in Business Management and Administration Diploma in Business English and Communications 2013