Edidiong Akpan

EDIDIONG AKPAN VIRTUAL CUSTOMER SUPPORT SPECIALIST Nigeria PROFESSIONAL SUMMARY: Customer Support Specialist with 2+ years of experience delivering high-quality support across email, chat, and virtual platforms. Skilled in managing 50+ daily customer interactions, ensuring clear communication, timely responses, and effective issue resolution while maintaining a 95%+ customer satisfaction rate. Highly organized, detail-oriented, and proactive, with expertise in CRM systems, and customer retention strategies. Adept at multitasking in fast-paced environments and delivering timely, effective solutions that enhance client experience and loyalty. SKILLS • • • • • • • Customer Support & Relationship Management CRM & Ticketing Systems Email, Inbound/Outbound & Live Chat Support Complaint Resolution Order Processing & Tracking Customer Retention & Feedback Documentation Time Management & Multitasking Data Entry & Record Maintenance • TOOLS: Zendesk, Freshdesk, Hubspot, Google Workspace, Microsoft Office WORK EXPERIENCE  Virtual Customer Support Specialist – Glee Industrial Solutions – 2025 Maintained accurate customer records and tracked interactions using CRM and ticketing systems delivering a 95%+ customer satisfaction rate Handled 30+ daily customer inquiries, interactions via phone, email, and chat while delivering high-quality support and maintaining organized records to ensure smooth operations.  Virtual Customer Relations Representative – Juliet Martins Luxe – 2024 Maintained and updated 100+ customer and sales records with accuracy, improving data organization and accessibility. Resolved customer concerns promptly, improving customer trust, satisfaction, retention and overall experience. Ensured timely responses in line with SLA targets, improving overall support efficiency. EDUCATIONAL QUALIFICATION:- University of Port Harcourt, Rivers State BA English Studies PROFESSIONAL CERTIFICATE: 2026 Career Crafters Academy — Online Customer Support