Edhlyn Kaye Pagasian

PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am a dedicated, organized and hardworking individual, always willing to learn and develop new skills. I’m a team player who can also work under minimal supervision. I possess excellent time management skills and I am able to work well under pressure and adhere to strict deadlines. EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE BPO COMPANY (ADVERTISING ACCOUNT | MAY 2016 - AUG 2018 EDHLYN KAYE PAGASIAN VIRTUAL ASSISTANT CONTACT We assist clients regarding their concerns about their account with us. Handles client’s billing concern and process their payment as well. ORDER ENTRY SPECIALIST / CUSTOMER SERVICE SPECIALIST BPO COMPANY (TELECOMMUNICATIONS ACCOUNT) | SEPT 2013 - MAR 2016 Order processing, from pre-work to completion. Pre-work phase includes receiving the order, placing the order information, customer service request and local service request. Handles customer escalations regarding new installs, disconnect, changes and porting telephone numbers as we as out of service issues. - - www.facebook.com/edhlynkaye EDUCATION ERNESTO RONDON HIGH SCHOOL PROJECT 6, QUEZON CITY PHILIPPINES- SKILLS Excellent Customer Service Skills Time Management Skills Accuracy and Attention to Details Knowledge in Facebook ads Experience in using app like Canva