Edgardo Venegas

Summary:

Client-focused IT and customer service professional with over 13 years solid experience in handling complex medium to large scale IT projects and providing world-class technical support. A proven problem solver who delivers superb client experience.

Personal Highlights:

-Led and coordinated major projects resulting in the successful upgrading and decommissioning of systems and tools. This led to the removal of end-of-life, operational, and reputational risks for the organization.

-Directed the Agile transformation of the Project Management Office by conducting training and migrating from obsolete to modern collaborative tools (JIRA), doubling the productivity of the whole team.

-Client service is my passion, making sure to address the client’s needs and provide a great client experience

-Advocate of “learning never stops”

-Embraces challenging tasks and problems in a calm and confident manner and has a “can-do” approach. Seeking solutions excite me.