Edgardo Encina Jr.

Hi I'm Gari! I'm a highly-skilled professional with 16+ years of experience in customer service operations, quality management, and virtual admin support.

I can be your reinforcement to work as your all-around VA to help you manage your time so that you can focus on growing your business and on things that matter most to you. 

I'm a fast learner and I can learn things by self-research. A clear picture of what "done" looks like to you is all I need. I work on my own using a system called TRUST where INTEGRITY is the tracker. 

Administrative Support

• Data Management & Reporting - Trending reports and charts, Presentation

• MS Excel - Pivot and Automation

• Google Suites - Sheets, Forms, Docs & Slides

• Data Entry & Analysis

• E-mail Management

• Meeting & Calendar Management

• Payroll Maintenance & Book Keeping

• Capacity Planning - Scheduling and Forecasting

• Project Management - Asana & Trello

• Online Research

Customer Support

• Escalations Specialist

• E-mail & Chat Support

• Phone & Online Support

• Sales Strategies

• Customer Satisfaction and NPS

• E-commerce support

Social Media Strategy

• Social Media Management - Hootsuite

• Website Building - Wordpress and Elementor

• Graphic Designing - Canva

• Photo Editing - Adobe Lightroom, Adobe Photoshop Express, Snapseed

• Video Editing - Openshot, Kinemaster

• Audio Editing - Audacity

• Blog Writing