Edgardo Arevalo

Edgardo Arevalo Customer Support Expert PROFILE I have a strong background in customer service and technical support, where I have developed the ability to provide efficient, high-quality assistance while ensuring a positive experience for every customer. My experience has strengthened my communication skills, problem-solving abilities, and attention to detail, allowing me to handle inquiries, resolve issues, and adapt to different customer needs effectively. I am known for being empathetic, approachable, and highly collaborative, always focused on understanding customers and delivering solutions with professionalism and care. I am committed to giving my best in every interaction, contributing to team goals, and maintaining high standards of service quality and efficiency. PROFESSIONAL EXPERIENCE Customer Service Agent, ItelCx I worked for Walmart on their online platform, Walmart.com⁠ . My main responsibility was to serve customers in a helpful and empathetic manner, making sure to resolve their issues as quickly as possible. To achieve this, it was essential to be very fluent in English, demonstrating confidence and competence in what I was saying, to ensure that customers had a rewarding experience. 01/2022 – 01/2024 Customer service agent, Intouchcx - Hyundai Capital America I worked as a customer service representative for Hyundai Motor Finance, Kia Finance America, and Genesis Finance. My role was to provide high-quality support and assist customers with a wide range of issues, including payment deferrals, processing vehicle payments, adjusting payment due dates, understanding contracts, and guiding them through each company's website. I consistently prioritized customer satisfaction and aimed for quick, efficient problem resolution. 08/2024 – 01/2025 EDUCATION AND CERTIFICATION Bachelor of Science and Humanities, Central American Departmental Institute 01/2017 – 12/2018 Biomedical Engineer, Technological University of Honduras 01/2019 – 03/2024 Etiquette and Protocol, INFOP virtual platform 06/2020 – 07/2020 Basic Biosafety Standards, INFOP virtual platform 07/2020 – 08/2020 Microsoft Word, INFOP virtual platform 08/2024 – 09/2024 Microsoft Excel basic, INFOP virtual platform 08/2024 – 09/2024 Microsoft Power Point, INFOP virtual platform 08/2024 – 09/2024 Personal Finance, INFOP virtual platform 09/2025 – 10/2025 Electrical Installations, FORTECH 06/2025 – 08/2025 Clinical Engineering, Biomedex 10/2025 – 12/2025 KEY COMPETENCIES English Level C1. Microsoft Office Organized Customer Service Active listening Team player Interpersonal skills Chat support