Edgar Kevin Bautista

EDGAR KEVIN BAUTISTA Customer Relations Manager About Me My goal is to help my clients improve the quality of their customer service. As an experienced customer service expert, I provide professional and helpful assistance to my clients' customers before, during and after each interaction. Personal Details Employment Idclear Fintech Manila - Philippines February 2022 - May 2022 Social Media Manager Designing and implementing social media strategy to align with business goals Generate, edit, publish and share engaging content daily Suggest and implement new features to develop brand awareness, like promotions and competitions Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency Date of Birth- Nationality Filipino Crypto Token Start-up Manila - Philippines April 2021 - February 2022 Marital Status Married Project Manager | Social Media Contacts Mobile - Email- Using social media marketing tools to create and maintain the company’s brand. Working with marketing professionals to develop social media marketing campaigns. Interacting with customers and other stakeholders via the company’s social media accounts. Researching social media trends and informing management of changes that are relevant to the company’s marketing activities. Address Antipolo Rizal, Philippines Shopify Manila - Philippines February 2020 - March 2021 Social Links Ecommerce Manager Facebook fb.me/yalobib Instagram @bibolay LinkedIn bautistakevin Driving the sales performance of the e-commerce platform. Managing and executing promotional campaigns. Providing insights on customer shopping trends to support assortment selection and identify assortment gaps. Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment. Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments. Skills Graphics Design Content Creation Customer Support Adobe Photoshop Email Management Community Moderation Ads Management Influencer Reachout Shopify Management Telesales Customer Satisfaction Data Entry Sales Management Inventory Management Administrative Assistance Operations Management Technical Support Data Analysis Hobbies Gaming Travelling Fishing Qualities Efficient Reliable Flexible Paxful Laguna - Philippines February 2019 - February 2020 Live Chat Support P2P Selling Paxful P2P is an easy to use platform that allows you to buy and sell cryptocurrencies directly with other users. P2P gives more control over your trading, it’s essential to have a third party like Paxful that facilitates transactions and safeguards users on the platform. Conduit Global Laguna - Philippines September 2018 - January 2019 Technical Support Representative Helped resolve issues pertaining to phone software, including troubleshooting connectivity issues, password resets, and voicemail set-up. Consults with users to determine steps and procedures taken to identify and resolve the problem. Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions. Arranges service by software or hardware vendors to repair or replace defective products. Concentrix Laguna - Philippines February 2018 - August 2018 Customer Relation Expert Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Punctual Works with Integrity Organized Visionary Leads Philippines Baguio- Philippines January 2017 - December 2017 Lead Generator Set up appointments and find potential clients for the sales team. Convert the calls to new business leads. Build relationships with colleagues and clients. Follow up with potential customers to get them even more excited to meet with a salesperson and buy your product or service. Deal with clients in a professional manner at all times aligned to our brand values. Education Bachelor of Science in Information Technology Major in Mobile Development Wesleyan University - Philippines 2010 - 2015 Language English Tagalog Western union Baguio- Philippines December 2015 - October 2016 Fraud Analyst Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank Identify fraud patterns through the monitoring of high-risk countries and merchants Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor Certificates & Awards Microsoft Office 2016 Specialist The Microsoft Office Specialist expert is a trained professional whose skills are used in a variety of business functions across many different industries. Achiever of the Month This award is presented in recognition of my stupendous performances that resulted in me being one of the highest revenue generators. Best Attendance Award I have been awarded this honor for my punctuality, efficiency, and overall commitment to excellence in my job. The Brainiac This award is presented to employees who consistently propose solutions to problems and issues. These employees act as the organization's think tank and should be recognized for their efforts.