Edgar Czerny Flor

With over three years of CSR experience and a strong background in handling escalated and supervisor-level calls and chats for Frontier Airlines, I have developed the ability to remain calm under pressure, resolve complex customer issues, and deliver exceptional service with consistency.

Previously, I spent three years as a CSR, taking in calls, chats and sending emails before advancing to Team Leader at Booking.com, where I coached agents, managed performance metrics, and maintained high customer satisfaction scores. These experiences have strengthened my leadership, communication, and problem-solving skills, equipping me to thrive in fast-paced support environments.