Edgar Allan Feliciano

I am a dedicated and results-driven team leader with a strong background in performance management, coaching, and operational oversight. I have consistently demonstrated excellence, as reflected in my achievements, including the WBR Dashboard 2024, being recognized as an Outstanding Leader 2023, and contributions to the Team Member Coaching Journal 2023 and Team KPI Dashboard 2023.

With proven expertise in monitoring team performance, analyzing data for weekly reports, and implementing strategies to achieve KPIs, I am committed to creating a motivating and inspiring work environment. I possess strong management and decision-making skills, and I am highly proficient in Google Suite applications such as Excel, Word, PowerPoint, Calendar, and Drive.

My leadership involves setting clear daily and weekly objectives, overseeing day-to-day operations — including queue monitoring, attendance tracking, QA audits, DSAT analysis, and team collaboration — and conducting regular team huddles and individual coaching sessions. I believe in fostering growth by identifying each team member’s strengths and opportunities, providing timely feedback, and helping them unlock their full potential. Through active listening and swift issue resolution, I ensure a supportive and dynamic team culture that drives continuous success.