Edgar Alejandro Muñoz
Araujo
Buenos Aires, 1416 Argentina
--
Professional
Summary
Skills
I've a solid training based on human values,with a great capacity for
motivation in the achievement of objectives, being an upright,
responsible and proactive person with work capacity and committed to
personal and human growth with experience in team work and
management of excellent human relationships with vocation to service.
Collaborative leader with dedication to partnering with coworkers to
promote engaged, empowering work culture. Dedicated Customer
Service professional with knowledge of service delivery and proven
multitasking abilities. Committed to maintaining professional relationships
to increase profitability and drive business results.
•
•
•
•
•
•
Strategic planning
• Sales and marketing
• Computer skills
• Negotiation
• Operations management
Shipping coordination
•
•
•
•
•
• Account management
• Customer Relations
• Strategic sales knowledge
Creative problem solving
Technical Support
Work History
09.2021 - Current
Customer Service Representative
Binance - Bueno Aires, Argentina
• Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Developed community reputation through commitment to customer
satisfaction and strong client relationships.
• Responded to customer requests for products, services and company
information.
• Processed +1000 invoices each month and mailed documentation to
clients.
03.2021 - 08.2021
Customer Service Agent
DXC Technology - Buenos Aires, Argentina
• Entered customer interaction details in sales system to track requests,
document problems and record solutions offered.
• Educated clients on account services and resolved client inquiries
regarding statement information and account balances.
• Provided primary customer support to internal and external customers.
• Achieved high satisfaction rating through proactive one-call resolutions
of customer issues.
05.2017 - 02.2021
Sales - Customer Service
Fiter - Buenos Aires, Argentina
• Managed team of 6 employees, overseeing hiring, training, and
professional growth of employees.
• Exceeded goals through effective task prioritization and great work
ethic.
• Used Microsoft Word and other software tools to create documents
and other communications.
• Quickly learned new skills and applied them to daily tasks, improving
efficiency and productivity.
Education
09.2012
No Degree, Contaduria Pública, Universidad De Los Andes - Mérida,
Venezuela
10.2011
Diploma, Asistente Contable, SIEMS Estudios De Negocios - Merida.
Venezuela
09.2011
Administrative Assistant, Administración De Empresas, Instituto De
Aprendizaje "Rafael Urdaneta" - Mérida. Venezuela
Accomplishments
Personal Education
• Telephone Service - Professionally processed 80+ calls per day,
providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction,
company-wide.
• Conflict Resolution - Responsible for handling customer account
inquiries, accurately providing information to ensure resolution of
product/service complaints and customer satisfaction.
• Achieved +300 by completing claims with accuracy and efficiency.
IT Support Specialist - Google Certificate
Books:
MONEY AND THE LAW OF ATTRACTION (ESTHER AND JERRY HICKS) THE
twenty-one IRREFUTABLE LAWS OF ATRACTION GO PRO LEADERSHIP HOW
TO WIN FRIENDS AND INFLUENCE PEOPLE
Languages
Spanish: Native language
Portuguese:
Beginner
A1
English:
Advanced
C1
