Edgar Alberto Cruz Castro

Edgar Alberto Cruz Castro-+52 - 4434 - 100 - 799 IT Operations senior manager in charge of a team of +10 people and 3rd party providers to operate +50 systems, with a focus on improving service levels and reduce costs and incidents for 12 years. As Project Manager, I directed more than 20 projects for software development, data center migrations, upgrades, platform replacements, and maintenance, among others. Certified as PMP by the PMI since 2017 and as Scrum Master by Srcum.org in 2020. PROFESSIONAL SUMMARY GRUPO POSADAS www.posadas.com IT OPERATIONS SENIOR MANAGER July 2008 – October 2020 December 2005 – July 2008 TECHNICAL PROJECT MANAGER WORK EXPERIENCE Grupo Posadas is the leading hospitality group in México with +150 hotels and 7 brands, I reported directly to the CIO and was in charge of the IT operations of the rates and reservations distribution platform, the loyalty programs, and the vacation club systems where I improved the service levels, systems stability, reduced the number of critical incidents, implemented standard processes, reduced the IT operational costs and improved the customer satisfaction. Some of my activities were: • • • • • Improved SLAs, decreased critical incidents, improved user satisfaction indicators and stabilized platforms directing the support teams that monitored the technology platform's stability, resolved and prevented incidents and monitored events, recorded problems, and collaborated with other IT areas and key users. Decreased the operative technological cost of the platforms implementing and optimizing processes and resources, migrating platforms, negotiating licensing, costs, and payment methods with providers, besides defining the budget according to the business strategy and the main projects in the roadmap. Met the business objectives of the projects I directed in scope and costs, monitored and planned costs, schedule, risks, team meetings, and reporting to the main stakeholders. Many of the projects were with people from different countries. Improved the process compliance indicators in change, events, incidents, and problem processes. I was responsible for monitoring and follow up with the providers' results and service improvement. Main projects: • 2 datacenters migrations. Migrated and consolidated 45 applications and services coordinating 10 companies and dozens of people. • Several interfaces implementations and integrations for the delivery and receipt of thousands of messages between providers to handle rates and reservations. • Major changes, maintenances and upgrades to websites, databases and internal systems. SYSCON SYSTEMS Y T&CDS, JAVA PROGRAMMER November 2002 - December 2005. Consultant for banking, insurance and government. Certified as Java programmer by Sun. EDUCATION AND CERTIFICATION ENGLISH AND SPANISH Fluent speaking and writting PROJECT MANAGER PROFESIONAL CERTIFICATION September 9 2017 PMI COMPUTER SCIENCES ENGINEERING 1998 – 2002 ESCOM IPN (Polytechnical National Institute) University PROFESIONAL SCRUM MASTER CERTIFICATION November 24 2020 Scrum.org https://www.scrum.org/certificates/596648 TECHNOLOGY, PROCESSES AND METHODOLOGIES ITIL, Redhat Enterprise Linux, Windows, Oracle Database, MySQL, Java, Weblogic, ServiceNow, Alfresco, Liferay, MariaDB, SQL Server, Joomla, VTiger, Tomcat, Apache Server, Siebel, Cobit, OKrs, Office 365, BMC Remedy, Balanced Scorecard, Kanboard