Edet, Itoro Boniface

My name is Itoro Boniface Edet. A native of Ekim Enen in Uruan Local Government Area of Akwa Ibom State. A graduate of french from the University of Uyo, Akwa Ibom State. I am a Customer Experience Manager, with over 4 years experience.In my most recent role as a Customer Experience Manager at Guaranty Trust Bank, i successfully interact with different customers from different facet and backgrounds of life. I ensured quick responses to resolution of customer complaints while providing comprehensive information and support.

I excel in enhancing customers response strategies and following organization's guided process. My focuse is on maximizing loyalty, productivity, and growth.

I am adept at placating escalated customer service issues using diplomacy, tact, and a personal demeanor.

My commitment to maintaining outstanding customer service and satisfaction drives my approach to conflict resolution.

I am confident that my skills and dedication will make a positive impact.