Edesiri Dorothy Oghenekevwe Deke

Edesiri Dorothy Ogheneke vwe-Deke Customer Support Contact Address Georgetown, 05924 Guyana Phone - E-mail- A confident, innovative team player with excellent communication, interpersonal, leadership, decision-making, IT support skills, a serial and expert virtual assistance with years of experience in sales and tech, and customer support. A logical thinker, and strategic technocrat passionate about organizational structure and management. Work History- ADMINISTRATIVE ASSISTANT/PERSONAL ASSITANT Qualfon, Georgetown Monitored packages for shipment, pickup and courier services for prompt delivery to customers Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions Aided senior leadership during executive decision-making process, generating customer Skills and performance data reports to recommend corrective actions and improvements Sales enquiry handling Pro-active Communication Risk/Time Management CRM systems familiarity Multi-Tasking Software issue diagnosis Data Entry Verified documents and associated records to catch and resolve discrepancies Improved productivity initiatives, including coordinating itinerary and scheduling appointments Greeted customers promptly and professionally, providing friendly, knowledgeable assistance Received and screened high-volume internal and external communications, including calls, email and mail Coordinated itinerary and scheduled Google Suite,Docs,Cloud Microsoft Office Suite appointments with 100% accuracy Exceeded specific team goals by partnering with staff to share and implement best practices Administrative Automated office operations, managed client Task/Customer relations correspondence and supervised data Sensitive material handling Results-orientated Detail-Oriented/Decision making Technical Support communications Coordinated domestic and international travel arrangements, including booking airfares, hotels and ground transportation Displayed strong customer service skills with professional telephone manner in order to resolve customer enquiries CRM software Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Customer support 2015-01 - Languages 2018-12 CUSTOMER SERVICE REPRESENTATIVE Emerge Bpo - Demerara Mahaica, Georgetown Used outstanding problem-solving and English - Fluent communication skills to appease dissatisfied customers Achieved daily performance targets, aiding continued department progression in line with sales goals Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings Utilized effective communication and active listening skills to create client rapport to grow profitability Helped resolve client problems quickly with superior customer service Processed inbound customer calls, providing information on service or product upgrades, taking new orders and escalating cancellations Expertly handled phone, email and social media enquiries, providing consistent customer service across multiple channels Maintained customer happiness with forwardthinking strategies focused on addressing needs and resolving concerns Efficiently completed administrative tasks, maintaining accurate, compliant documentation for reliable company records Reduced call waiting times through efficient management of 50+ daily inbound calls Established follow-up call systems to effectively resolve complaints and maintain customer loyalty. Provided primary customer support to internal and external customers- CUSTOMER SUPPORT AGENT MTN Office, Accra Participated in regular training to maintain up-to-date knowledge on company products and policies Answered customer telephone calls promptly, improving on-hold wait times and enhancing customer satisfaction scores Assisted customers with varying questions and concerns, using product knowledge and service expertise to resolve issues promptly Demonstrated new products to customers, explaining benefits and special features to create interest and enhance sales Leveraged product expertise to develop effective service plans, achieving revenue goals and growing client retention Assisted customers with additional retail services, including alterations, special orders and item loans Adhered to and promoted company policies and procedures, maintaining health, safety and security compliance Boosted monthly sales revenue by skillfully promoting diverse product and service options Suggested new product options to customers requesting service cancellations, improving retention by 85% Managing budget of customers support department Processed high-value debit and credit card payments with meticulous accuracy, ensuring precise payment management Assessed process and systems performance, regularly seeking opportunities to enhance customer experiences- CASHIER/SALE AGENT Providence Supermarket, Warri Maintain adequate change denomination in cash drawer and request additional change Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Greet customers when entering or leaving establishment Maintain clean and tidy checkout areas Make sales referrals, cross-sell products, and introduce new ones Provide excellent customer service to ensure satisfaction Maximized business potential by providing excellent customer service and ensuring 100% client retention Initiated sales strategies by recruiting new clients through approved methods Proactively managed client correspondence and recorded all tracking and communications Helped customers complete purchases, locate items and join reward programs. Closely monitored weekly sales to write reports for senior leadership and streamline operational processes Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients Established new customer accounts through dedicated cold calling and exceptional service. Education 2016-05 - Bachelor of Science: Medical Science 2021-05 TEXILA AMERICAN UNIVERSITY - Guyana 2013-09 - Certificate: Graphic And Web Design 2014-09 Bluecrest College - Accra