Ederle Sheppard

EDERLE SHEPPARD 1026 Bambang, Los Baños, Laguna, Philippines - Email address:-Skype ID: ederle.sheppard VALUE STATEMENT  Highly energetic Inside Sales Agent who writes and plans in detail how goals will be attained. A person with exceptional interpersonal skills who works diligently with others in a friendly, cooperative manner, and inspire others to collaborate. SUMMARY OF QUALIFICATIONS Skilled in prospecting, lead generation, appointment setting Always provide excellent customer service and treat customers with a friendly attitude and  tries to resolve their problem or question as efficiently as possible Consistently exceeds sales quota/work goal Proven ability to handle multiple, competing priorities in an effective manner PROFESSIONAL EXPERIENCE November 02, 2020 – July 09, 2021 SRS Web Solutions Appointment Setter Provides support to a company's sales team by calling prospective clients in the medical field (dentists and practice managers) and scheduling appointments for them to speak with the company’s sales representative Familiarizing myself with essential details of our products and services Keeping a detailed log of calls, including those which were not answered Fielding basic questions and concerns about the products and services we offer October 01, 2018 – October 30, 2020 RNT Consulting, LLC Administrative Staff / Appointment Setter Makes outgoing customer calls or cold calls in order to sell products and services for home and auto insurance Accurately and efficiently enters customer information into company databases for mailing and billing purposes Contacts customers in response to correspondence or feedback January 15, 2018 – September 28, 2018 ProSales Connection, LLC Team Leader / Appointment Setter Responsible for developing and implementing a timeline my team will use to reach its end goal Responsible for motivating my team members and assessing their performance and evaluation Working as part of a team to support the Inside Sales Representatives and Account Executives in prospecting and building a pipeline of qualified leads to meet business plans, quotas, and company objectives Doing cold calling in order to obtain key information from targeted prospects to meet the qualified lead criteria December 01, 2016 – January 15, 2018 Off2VA Inside Sales Agent / Appointment Setter Conduct outbound phone calls to potential customers to make appointment for real estate buyers using Craig Proctor’s “Universal Call Back Script” Maintained proper communication between my client and the prospective customer to assure accuracy Sending confirmation emails and prevent client overbooking of appointments March 09, 2015 - November 30, 2016 Salesstaff, LLC. Sales Coach / Lead Generation Specialist Listening to the calls, mentoring new salespeople, designing individual and team training courses and preparing educational material for the agents Prospecting, qualifying and generating new sales leads to support the company Collecting information to maintain and update the customer database January 15, 2013 - March 6, 2015 Nomorerack Email Support  Develop strong customer relationships and be responsible to resolve queries of the customers through e-mail Manage and take ownership of the resolution process for all customer related issues Inform members of current promotions and new or updated products Social Media Specialist Building and executing social media strategy through Facebook and Twitter Generating and sharing content daily that builds meaningful connections Setting up and optimizing company pages within each social media platform March 01, 2012 - January 11, 2013 Convergys Onshore Telesales  Contacting existing customers and new prospects to attempt to sell products or services Calling buyers and persuading them to either purchase a product, trial a service or accept a visit from another member of the sales team Calling customers to check their details and update contact records April 01, 2010 - January 31, 2012 Firstsource Solutions Ltd. Relationship Manager  Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Providing helpful information, answering questions, and responding to customers’ complaints Maintaining customer records by updating account information Maintaining financial accounts by processing customer adjustments April 02, 2007 - June 30, 2010 Genpact Process Associate Collecting payments on past due bills Ensuring all customer information is correct, including phone numbers and addresses Setting up repayment plans and new terms of sale Offering advice or refer customers to debt counselors Communications Coach (January 2009 - June 2010) Providing communications coaching for employees Ensuring that employees are aware of changes and projects within the company Distributing executive messages, prepare presentations and internal memos, and conduct meetings to share information Developing print materials and branding strategies for employee use EDUCATION Certificate in Teaching Program, 36 Units Laguna State Polytechnic University June 2014 - October 2015 Bachelor of Science in Electrical Engineering Colegio de San Juan de Letran November 2001 - October 2007