Edereza Lugsanay

EDEREZA LUGSANAY WORK EXPERIENCE eCommerce Amazon Virtual Assistant eStyle Marketing XOXO Parents | Septmber 25, 2019 - Present CONTACT ME AT Kaskag Bagong Silang 2, Brgy. Washington, Surigao City 8400 Philippines-- SKILLS SUMMARY Responding to emails and phone calls Scheduling meetings Fulfill orders on their website and amazon store Prepare customer spreadsheets and keep online records Address employees' administrative queries Provide customer service as the first point of contact Conduct a monthly meeting with the team Create strategies and set up tasks for the team Email marketing Amazon VA and Social Media Manager DoSensePro| September 28, 2021 - December 15, 2022 Project Management Marketing Budgeting and Cost Analysis Enterprise Resource Planning Staff and User Training Process Improvement Managed social media accounts Creating newsletter and sales email Customer Engagement Created a weekly valuable content to our social media accounts Interacting with customers inquiries Posting trends topics Engage customers in our social media Social Media Manager Wicth & Fairy Herbal Blends| May 16, 2022 - November 30, 2022 Managed social media accounts Posting content to LinkedIn Customer Engagement Created a weekly valuable content for our social media accounts Interacting with customer's inquiries Posting trends topics Creating videos for TikTok Research for keywords Social Media Manager | Amazon Virtual Assistant Single Handed Products| March 13, 2020 - June 30, 2022 Managed social media accounts Collaborated with the manufacturers Creating Invoice for all the retailers Creating newsletter and sales email Issue invoices to clients. Update the company website and social media accounts. Create presentations and write official, company-wide correspondence Social Media Manager | Ecommerce VA SHEFIO DECOR | March 23, 2021 - April 30, 2022 Using social media marketing tools to create and maintain the company’s brand Working with marketing professionals to develop social media marketing campaigns Interacting with customers and other stakeholders via the company’s social media accounts Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements Researching social media trends and informing management of changes that are relevant to the company’s marketing activities Setting key performance indicators (KPIs) for social media campaigns Account Manager Full Impact Marketing Inc. The Savvy Inspector | August 09, 2018 - November 05, 2019 Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities Identified and analyzed key competitors and related services Supervised all marketing and planning activities to exceed segment sales and margin goals Helped clients develop website portals and social media pages to promote businesses Produced and submitted weekly reports outlining progress against KPI objectives Restaurant Manager | OIC TWO ACES (CHOWKING RESTAURANT) | Feb 01, 2019 - Sept 15 2019 Coordinating daily restaurant management operations Delivering superior food and beverage service and maximizing customer satisfaction Responding efficiently and accurately to restaurant customer complaints Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Organize and supervise shifts Estimate future needs for goods, kitchen utensils, and cleaning products Ensure compliance with sanitation and safety regulations Assistant Restaurant Manager Fresh N' Famous Foods Inc. (Chowking Restaurant) | Nov 22, 2016 - Jan 31, 2019 Assisting the Restaurant Manager in selecting, training, and managing staff Assisting in decision making regarding all matters of customer excellence Developing our team to craft the best possible dining experience for all customers Creating a culture of upselling to customers Overseeing restaurant staff performance, ensuring quality dining Managing and storing vendors’ contracts and invoices Calculating future needs in kitchenware and equipment and placing orders, as needed EDUCATIONAL HISTORY C.V Diez Memorial Central Elementary School June 1994 - March 2000 Roxas Street, Brgy. Washington Surigao City Surigao Norte National High school June 2000 - March 2004 Penaranda St, Brgy. Taft Surigao City Philippines Surigao State College of Technology BS Computer Engineering | June 2006 - March 21, 2012 Narciso Street. Surigao City Philippines